Items sent to wrong character

[Kurando]

Did you make it clear that they were items from the Mogstation? Also on purchasing cash items, there are multiple times to confirm they are to be sent to the correct character, as well as an email confirming the character they went to after purchase is complete. Not critising, but did you just accept everything and not confirm all the information before purchase?

[ElsydeonKuragari]

Did you make it clear that they were items from the Mogstation? Also on purchasing cash items, there are multiple times to confirm they are to be sent to the correct character, as well as an email confirming the character they went to after purchase is complete. Not critising, but did you just accept everything and not confirm all the information before purchase?

Hence why I reached out to support. I chose the wrong character cause I recently changed my name in game and have an alt with the older name. I reached out to support and the screenshot attached shows what the support person told me to do. Which was not right. That made me accept the items with the other account. My main beef is the wrong information that is now making it not viable to get items replaced to the right character it seems.