Items sent to wrong character

[ElsydeonKuragari]

Items were sent to the wrong character. Your Support chat tells me the wrong information telling me that I should delete the items from the character and not use them. they worded it as "Drop the items on the wrong character" once that is done contact GM in game... You cant drop these items. So they are stuck on that Character. Now the GMs will not replace my items. So you guys technically stole my money at this point. On a character I dont play. Used as a pack mule for now.

[ElsydeonKuragari]

Since the support desk gave me false information. I have deleted the character that the items were delivered incorrectly to. So I still have not recieved the Items I paid Money for. I am asking someone to fix this ASAP.

[Kurando]

Did you make it clear that they were items from the Mogstation? Also on purchasing cash items, there are multiple times to confirm they are to be sent to the correct character, as well as an email confirming the character they went to after purchase is complete. Not critising, but did you just accept everything and not confirm all the information before purchase?

[ElsydeonKuragari]

Did you make it clear that they were items from the Mogstation? Also on purchasing cash items, there are multiple times to confirm they are to be sent to the correct character, as well as an email confirming the character they went to after purchase is complete. Not critising, but did you just accept everything and not confirm all the information before purchase?

Hence why I reached out to support. I chose the wrong character cause I recently changed my name in game and have an alt with the older name. I reached out to support and the screenshot attached shows what the support person told me to do. Which was not right. That made me accept the items with the other account. My main beef is the wrong information that is now making it not viable to get items replaced to the right character it seems.

[AxelBranford]

Sorry Elsy, to say that, but purchases are final. Once did the same with a fantasia and they do not transfer or charge back.
We require to pay attention on every purchase to avoid this kind of mistake.

[ElsydeonKuragari]

Sorry Elsy, to say that, but purchases are final. Once did the same with a fantasia and they do not transfer or charge back.
We require to pay attention on every purchase to avoid this kind of mistake.

that is fine. since they lied to me via their support. I asked them exactly what needed to be done. They said sure we can replace them just do this and its a lie I will have my bank fight the charge then if they are not going to replace it. I have fairly good proof of the chat logs that they said they would replace it if I did what they said. So i am sure my bank will just yank the funds back

[MistakeNot]

that is fine. since they lied to me via their support. I asked them exactly what needed to be done. They said sure we can replace them just do this and its a lie I will have my bank fight the charge then if they are not going to replace it. I have fairly good proof of the chat logs that they said they would replace it if I did what they said. So i am sure my bank will just yank the funds back

Your bank will quite likely do that if you ask them. If that happens you can be sure SE will ban your account permanently - they really don't like when people do charge backs of any sort.

[AxelBranford]

that is fine. since they lied to me via their support. I asked them exactly what needed to be done. They said sure we can replace them just do this and its a lie I will have my bank fight the charge then if they are not going to replace it. I have fairly good proof of the chat logs that they said they would replace it if I did what they said. So i am sure my bank will just yank the funds back

Well, if you want to keep your account... I would caring say, do not do that.
Most game companies when banks deny the purchase and do the charge back, ban the account.
During the purchase, in SE case, you select character, world... there is the other screen to confirm the character and item purchased. So in terms, it's a mistake from your side, not theirs.
It would be a kindness o'em to move data from one character to another or in future, allow a system to share itens from a character to another from the same account to avoid this kind of situation.

[ElsydeonKuragari]

Yeah. that is fine. If they want to ban the account. They will lose on a large chunk of money monthly with how much I pay for retainers and such. The biggest thing pissing me off right now is the fact that they lied about it. They set up a false expectation and didnt fess up about it.

if they would have said from the getgo there was nothing they could do and that i have to be careful instead of giving me a fake avenue I wouldnt be annoyed. I want to understand why the support lied and said it would get fixed If there was no chance of it. That is what I want to know. Cause that is just some shitty support there and needs to be fixed.

[ElsydeonKuragari]

Your bank will quite likely do that if you ask them. If that happens you can be sure SE will ban your account permanently - they really don't like when people do charge backs of any sort.

My bank is pretty chill. They gave me the money and let SE keep the charge. So in a sense my bank just gave me the money back and didnt cancel or charge back SE. So now my biggest concern is why they lied during their support. I am not mad about them not being able to transfer the items. I am just mad that a false expectation was placed by the support. They told me to do something that was wrong and in a way invalidated because the items were picked up on my alt following their directions.