I'm honestly confused, why would they suspend it if you're quarantined in doors with your pc?

If the request is because of financial reasons, you have more important things to worry about than a video game. Plus it would be the same if someone lost their job any other time due to outsourcing (which is huge) or anything else...exceptions won't be made.

The only thing I can possibly think of is some one being hospitalized but then that can be made for people with cancer or something any other time of the year.

I think stuff like this should only be requested or put on hold when abrupt acts of nature happen, Earthquakes, tornadoes, floods, etc. Anything else is just silly and you have more important things to worry about.