You are correct. I and others have already said its morally wrong and the guy is a jerk. I have and always will give the money back in this situation. But I don't expect everyone to follow that same moral code. I'd be an idiot if I did. I'm not gonna stand here and lie to the dude and baby him. That's not going to help him. The problem with this situation. is SE doesn't take screen-shots as evidence due to Photoshop. So They are most likely not going to help him or give him the money back regardless of what was said in the convo. The entire thing is messed up. I'm sorry it happened and just telling him the truth instead of giving him false hope and pointless words for comfort. I don't see how that makes me heartless.