Dear Square Enix...

[Mychael]

I didn't mean to flame quite as much as I did. >.> Sorry.

Nonetheless, I don't know who's doing what at SE--no one outside their company really could tell you that. My point was just that the in-game changes we're seeing shouldn't be considered the problem; they're not what's holding up the payment changes. To be honest, considering some of the other developments someone could have been working on, I think a goobbue mount was kind of...uncalled for in any sense. There are more important things they could have done. But also, as I alluded to earlier, they really didn't have to make anything new--just tweak some already-existing animations and models. But when I first saw that post, I was also thinking, "...This is what you do with my money?" Lol.

That said, I think this really gives you guys more of a right to be upset. Because there should be a separate group of people working on billing/account issues, and they should have made this a priority.

As for the having a year, that's debatable. While we could complain about C&B, I don't think Squeenix realized just how much of a problem it would be until they started the billed period. I didn't follow the forums too closely, but I think most of these problems surfaced (or at least re-surfaced) only after the p2p started. I hadn't realized KSA would be an issue (though I'm in America, anyway), for example. That C&B requires a mailing address seems very... stupid. On the other hand, when Square signed up, they probably didn't test it from every possible country, which they should have. So there was no way for them to notice this until people started having issues.

I don't know what they've done (or not done) about this internally, but I think it would be fair to ask them to do something. I would say extend the trial period for those who cannot pay, but that would just anger all of the people who did pay--especially the lucky few from KSA (and other countries with similar issues) who did manage to pay.

I really don't mean to defend them in this. It's an issue that they should have had fixed long ago. I was just trying to debunk the popular myth that, if you talk to the right person or the right person reads your e-mail, things would change. Whatever has to happen now is much higher up than a support rep can handle. All we can do is make sure they remember that it's an issue, and hope they fix it soon enough. After all, they're the ones using money.

[Ryuko]

The point of this post is to, no doubt, raise public awareness. Although many of us have friends from countries not supported by Click+Buy, not everyone does. Our linkshell leader is located in Singapore and he has been unable to register yet despite the fact that he has also been around since the beginning. It's sad because it's the common back-and-forth between companies where neither of them wants to deal with the issue.

One thing is for sure: Whoever was in charge of 'finding' and 'picking' a third party to use as their billing system SURELY got the axe the moment we were able to register and people started discovering this problem. It's peculiar that SE hasn't been more quick to fix this issue, as they are surely losing a LOT of revenue on it. What's even more interesting is the fact that Click+Buy has not also been willing to step to the plate, considering they surely get a hefty sum for lending their services to SE. It's a win-win-win if they fix the problem, and yet they don't.

This post, in addition to complaining, is about public awareness. In countries where Click+Buy is supported, we don't even have to think about it. Other people are not so lucky, and their frustration is understandable. I don't oppose this thread being here. Companies are more likely to respond if more people are upset. That's the whole point of petitions after all... to get your voice heard.

Also, South Africa? That's NOWHERE NEAR Saudi Arabia...

[Mychael]

Also, South Africa? That's NOWHERE NEAR Saudi Arabia...

I know. I wish one of the devs would respond to that issue alone. Because really, that exemplifies the "Your problem, go whine to ***insert another contact method here***" attitude that has taken over the "proper methods" of contacting support. GM calls get copy/paste responses, the online support centre rarely gets responses at all, calling in often makes no progress.... It's like they don't want us to play. o.0 I'm really thankful that the devs at least take the time to respond to the forums. ^^

[Sigul]

Latest update, no answer from C&B, got in contact by phone with them, and they said they'll "check the problem" and call me/contact me via phone or email... more waiting ...

[Sigul]

Also, sorry for the double post...

"* Please note that the goobbue mount can only be obtained before the release of FINAL FANTASY XIV Version 2.0."

So I'm gonna miss my chance to get the new mount if this can't be solved...

[Eyn]

Pretty sure the reps on this side of forum is looking into it but for this issue about not being able to pay because of clickandbuy and issue about wrong character or empty slot got picked I posted on YoshiP thread so if lucky and he see's that post might be able to push a little bit... that's best I can do from my end.

How's the respond on the japanese section (forum)?

[Reinheart]

How's the respond on the japanese section (forum)?

No response on it

[Catapult]

No response on it

There won't be. This is not the dev's problem. This is corporate Square Enix's problem. The devs probably can't say anything unless it is scripted by their lawyers.

Clearing up a few misconceptions over the last few pages of posts:
- The issue has been known about since the game launched in late 2010, but was not taken seriously at that time due to the free trial period extention making it impossible to measure the extent of the problem.
- The issue was brought to serious light when players of FFXI were forced to migrate from Playonline to the SE Account Management System. All hell broke loose in late August 2011 accordingly.
- Briefly before the migration cut-off, SE announced "we had spoken and they have heard us" and they would extend the deadline for FFXI migration until the billing system would be cleared up.
- This included implementing a new recurring credit card billing system by mid-fall (read: November at the latest)
- This new method did not eventuate. When the FFXIV pay-to-play commencement date was announced in December, it was promised the new method would be ready around the same time as billing starts (read: early Jan).
- A few weeks ago, Bay gave us an update saying that they were nearing the end of their setup of the new billing system and were about to commence testing.

The question is, how long will this testing take and will it actually PASS their testing?

[Sigul]

Update: finally got my C&B account unblocked, reason was the same as first block, did not verify the card, explained to them it takes time (which usually it should...) now waiting for confirmation from bank to get the account working... hope all go well...

[Scherwiz]

Update: finally got my C&B account unblocked, reason was the same as first block, did not verify the card, explained to them it takes time (which usually it should...) now waiting for confirmation from bank to get the account working... hope all go well...

I hope everything works out for you.