Dear Square Enix...

[Ryuko]

The point of this post is to, no doubt, raise public awareness. Although many of us have friends from countries not supported by Click+Buy, not everyone does. Our linkshell leader is located in Singapore and he has been unable to register yet despite the fact that he has also been around since the beginning. It's sad because it's the common back-and-forth between companies where neither of them wants to deal with the issue.

One thing is for sure: Whoever was in charge of 'finding' and 'picking' a third party to use as their billing system SURELY got the axe the moment we were able to register and people started discovering this problem. It's peculiar that SE hasn't been more quick to fix this issue, as they are surely losing a LOT of revenue on it. What's even more interesting is the fact that Click+Buy has not also been willing to step to the plate, considering they surely get a hefty sum for lending their services to SE. It's a win-win-win if they fix the problem, and yet they don't.

This post, in addition to complaining, is about public awareness. In countries where Click+Buy is supported, we don't even have to think about it. Other people are not so lucky, and their frustration is understandable. I don't oppose this thread being here. Companies are more likely to respond if more people are upset. That's the whole point of petitions after all... to get your voice heard.

Also, South Africa? That's NOWHERE NEAR Saudi Arabia...

[Mychael]

Also, South Africa? That's NOWHERE NEAR Saudi Arabia...

I know. I wish one of the devs would respond to that issue alone. Because really, that exemplifies the "Your problem, go whine to ***insert another contact method here***" attitude that has taken over the "proper methods" of contacting support. GM calls get copy/paste responses, the online support centre rarely gets responses at all, calling in often makes no progress.... It's like they don't want us to play. o.0 I'm really thankful that the devs at least take the time to respond to the forums. ^^