Wrong character active?

[Jinko]

I had the exact same problem, but the support was very rude and insisted it was my fault and disconnected the conversation before I got a chance to say more. In my case, I have 3 slots, one slot with one character and two empty slots with no characters at all. I clearly remember I activated right one when they forced us to select payment option (because the slot with my character is the first slot and the default slot); however, for some reason it picked up the empty slot with no character when the billing period started.

I tried to contact two agents on chat, and neither of them want to help. I ended up spend another $18 (I pay on 6 month basis) again to activate the deactivated character.

Worst customer support ever!!

You might have been a bit impatient, if this happened to me it would be a matter of fixing the issue or they lost a customer.

By shrugguing it off like you have they have basically made an extra 6 months of money.