Wrong character active?

[Catapult]

Let's not forget that "providing false or misleading information" is something a basic rep can get fired over. That's another reason to keep your own notes on what happens during calls.

And stay calm and collected at all times, of course - it's so much harder to fob the civil and reasonable customer.

[Reinheart]

Pretty sure the reps on this side of forum is looking into it but for this issue about not being able to pay because of clickandbuy and issue about wrong character or empty slot got picked I posted on YoshiP thread so if lucky and he see's that post might be able to push a little bit... that's best I can do from my end.

copy/paste from the other thread lol but post I posted on JP side talks about both so posting it on here also

[Rosuto]

Pretty sure the reps on this side of forum is looking into it but for this issue about not being able to pay because of clickandbuy and issue about wrong character or empty slot got picked I posted on YoshiP thread so if lucky and he see's that post might be able to push a little bit... that's best I can do from my end.

copy/paste from the other thread lol but post I posted on JP side talks about both so posting it on here also

JP also has this issue?

[Reinheart]

JP also has this issue?

Nope so far didn't see any post regarding this same issue unless their CS is nice enough to fix it right away while other regions/countries can't.

posted on JP side which talks about subscription, for the JP side I think they didn't get the 6 month option so some posted about that issue but aside from that it's pretty much about subscription timing should of been later, blah blah.. nothing about getting wrong character activated or not being able to pay for the subscription (since they got direct payment)

I posted in there stating what is the current issues some players are having, what those players did to try and get it resolved through CS and what the CS's responses were and what the current status of those players are.

[Rosuto]

Nope so far didn't see any post regarding this same issue unless their CS is nice enough to fix it right away while other regions/countries can't.

posted on JP side which talks about subscription, for the JP side I think they didn't get the 6 month option so some posted about that issue but aside from that it's pretty much about subscription timing should of been later, blah blah.. nothing about getting wrong character activated or not being able to pay for the subscription (since they got direct payment)

I posted in there stating what is the current issues some players are having, what those players did to try and get it resolved through CS and what the CS's responses were and what the current status of those players are.

Woot Reinheart ftw!

Still nothing new on my end maybe tomorrow I will get a response from someone.

[Rosuto]

So, a week later and here is what I got!

Agent Thomas E: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Thomas E: Okay, I'm not sure what you were told in regards to this issue before.
Agent Thomas E: However, what we're doing is tracking these occurrences of erroneous activations because in some cases it is being caused by a slight issue with our systems. So we're asking users to simply reactivate and then looking at reimbursing all whom this has happened to at a future date.
Agent Thomas E: For the money spent on the blank option.
You: I see I guess? Doesn't really make much sense though. What if the person does not have the money? They are just screwed because of an issue with the system while their already paid for subscription time runs out? Oh well not my place to argue I suppose. While that is a much better solution than what I was told long ago it would have helped if I was told this long ago before I lost a big chunk of time waiting for a review of my account that wasn't taking place.
Agent Thomas E: I'm sorry that the information may not have been communicated clearly previously.
You: Thank you for your time. I think I'll get out while the getting is good less this happens again down the line. I wish all the best to SE and yourself, take care.
Agent Thomas E: Sure, you as well. Have a good day.
Agent Thomas E has disconnected.

So yeah that is the lowdown for any that happen to be interested. Though something of this scale I would have expected would have been relayed through Lodestone for those affected or at least emailed to those who were waiting on a response specifically to this. Instead if I had not contacted them again I would have never known, which makes me wonder just how legit this is. The last thing I want to do is get screwed out of more money when SE says they never had any intention of reimbursing people for the blank option. Not to mention the more than half of a month of time I have already lost regardless, even if I did decide to reactivate, that it looks like all I'd get is an "I'm sorry" for. If I had got this explanation from the start I probably would have just went with it without much fuss, but at this point it's a bit of too little too late, and just sounds like a very weird solution as I pointed out with an example to the rep.

If they are going to just refund at a later date, why not just refund me right now so I can go activate my character? The lack of an actual time frame beyond at a later date just has me doubtful which is sad, because I would have never thought SE capable of stuff like that before all this happened, but after this experience nothing seems out of the question.

Anyway that's how I see things. Hopefully this gives someone interested in this subject a heads up on what's going on if you haven't contacted support recently, or people like Reinheart that were interested even though it wasn't affecting him personally.

I'm just happy to finally have a resolution one way or the other (if you can call it that). Take care all, back to Skyrim for me.