Wow, really?

[TheVedis]

What im suggesting is while contacting SE to find out that if you delete the account you do not want, if the other will default to the active.

since itl only be 1 active character in this instance it should be doable and they should be able to assist you with it

[Reinheart]

What im suggesting is while contacting SE to find out that if you delete the account you do not want, if the other will default to the active.

since itl only be 1 active character in this instance it should be doable and they should be able to assist you with it

Make sure you contact them first to confirm and get their name and employee number or case number if any.

Don't want to end up deleting and losing the 3 month payment you put in the wrong character and them saying, too bad its your fault for deleting....

[TheVedis]

Make sure you contact them first to confirm and get their name and employee number or case number if any.

Don't want to end up deleting and losing the 3 month payment you put in the wrong character and them saying, too bad its your fault for deleting....

exactly, thats why i said to contact SE before doing it.

im sure by the end of the day itl become a known issue and something will be done about it that wont require this, it cant be an uncommon occurance.


we shoulda had all this solved a year ago, but since they didnt bill a year ago, they werent able to catch all this kinda stuff that could be happening(all companies go through this to some extent, im sure the fact weve been live for a year doesnt help it at all though)

[Rosuto]

What im suggesting is while contacting SE to find out that if you delete the account you do not want, if the other will default to the active.

since itl only be 1 active character in this instance it should be doable and they should be able to assist you with it

Interesting thought, I'll try it out. Though I'd figure the initial representative would have given me that solution? Unless they just had no idea. Either way it's a better shot than where I am currently.

[TheVedis]

Interesting thought, I'll try it out. Though I'd figure the initial representative would have given me that solution? Unless they just had no idea. Either way it's a better shot than where I am currently.

you would think that, but customer service reps dont actualy know the product they are dealing with, they usualy have a script and a list of solutions in front of them that are also scripted. they are nothing but a glorified automatic answering machine service with options that you have to discuss with them instead of punching i number responses.

good luck with it though and let us know how it turns out, im sure by the end of the day/weekend SE will probly start addressing the billing issues as they come up, but since this just started this morning they have to get the info on whats happening so that they can deal with the issues