Wrong character active?

[Nightpanda2810]

Anyone else log on today with the wrong character active? I have 2 with the same name, different servers. I made sure the correct one was set to be active, but it was not.

[Thanos]

Could be you made a mistake?

[Nightpanda2810]

It's possible, but I'm pretty sure the character wasn't even created until after we had to update billing options.

[Xaimera]

this happenned to me too! i want a refund i got charged for crysta for the wrong char!! i clearly reactivated Xai a month ago not Elia -.-

[Nightpanda2810]

About to contact support through live chat, will post what happens.

[Xaimera]

i have gone into email support, live chat support, and even phone support and they say they cant do anything about it x.x

[Nightpanda2810]

Here's the conversation I had. He disconnected before I had a chance to say anything else.

Edit: If they don't fix it, I'm going to declare any charges from click-n-buy as unauthorized, as I did not authorize them to activate that character.

Agent Paul Y: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Paul Y: In order for us to more accurately address your issue, we will require additional information. Please give a brief explanation of the issue you are having and please include any error codes or messages you are receiving.
You: A few weeks ago, when in order to log into the game you had to update your payment info, I chose my character on the Figaro server as the one I wanted active. When I attempted to log in this morning, a character with the same name, except wrong server, was the one active. I'm fairly certain that character was created after I made the changes to my profile. I would like the active character changed to Nightpanda Mandragoran on Figaro. I tried to do this myself, but I would be charged an additional fee.
You: Basically, the wrong character was activated. I posted on the forums to see if anyone else had this happen, and 1 person replied with the same issue.
Agent Paul Y: You need to reactivate accounts/characters yourself. We do not reactivate characters for customers. Also there is no known issue at this time concerning characters. I will escalate this issue to see if there is a problem, but at this time you will either need to wait or reactivate the character yourself (As you stated there will be a fee associated with such a reactivation.
You: What I am trying to do is get a refund on the character fee. I have no intentions of ever playing that character.
Agent Paul Y: There is no refund.
You: The character that was automatically activated is not the character I chose to activate.
Agent Paul Y: As stated we will investigate to see if such an event happened. But at this time no such "automatic reactivation" has been reported
You: Let me try to explain this better.
You: I selected character "A" as the one I wanted to pay for when billing was to start. Instead of character "A" being active this morning, character "B" was active instead. They have the EXACT same name, but on different worlds.
Agent Paul Y: As stated I completely understand what you are saying and the matter will be investigated to see if teh character was mistakenly reactivated. (No one has reported automatic reactivation as all accounts were automatically DEACTIVATED) However we will investigate your account in case a mistake was made. As such you will need to wait until our investigation is complete
Agent Paul Y: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Paul Y has disconnected.

[Reinheart]

That's the first Live chat support that I saw that leaves before waiting for you to leave... lol wow

I bet he was like... I'm playing my character right now, leave me alone!!

[Delsus]

If this was a problem with SE's system, then every time you logged on one character it would actually log you on to the other. There is a unique identifier on the servers for each character, so when you activate (lets take me for example) Delsus Lionheart, it doesnt see Delsus Lionheart (Mysidia) it sees something like 1568AEFD that hex number would be my character.

So if your characters were somehow reversed on the servers you would know when you logged on because the systems are the same.

This was 100% your mistake because of how accounts always work with this, you activated the wrong character and refuse to admit it.

[TheVedis]

Im sure SE is gonna have all sorts of fun today with billing inquires.


as for this specific issue, it may be possible to have accidently clicked the wrong one yourself, and this is a strong arguement as to why you DO NOT want to name your different server characters the same name.


out of curiosity, i wonder if you delete the current character thats active if it will let you log onto the other one since that will be your 1 character active technicaly(dont do this before consulting with SE on wether or not itl work)