While I am a huge fan of FFXIV I think that some of his complaints are valid. However, I also think that his video is full of sensationalism, and that the game probably isn't for him. If he wanted to review the game properly, he shouldn't have bought story skips nor anything like that.
Also, watching youtube videos reviewing MMOs never quite worked for me. It's a genre that I can't really tell if I'm going to click or not unless I'm playing it.