So-called "Mentors" and intentional disconnections.

[Feidam]

There are no guidelines. That, perhaps, is the crux of the issue. Nothing is said beyond helping new players/adventurers, which isn't really relevant in the content that is being referred to as by the time someone has played enough to unlock EX Trials they aren't really going to be considered new.

Yes there are. When You click to become a mentor a window pops up stating what they expect.

Here are the main three I remember...

As a mentor you are expected to actively perform the following:

Provide gameplay advice for new adventurers and other players.
Be an exemplar for player etiquette.
Invite new players to the novice network and answer their queries.

I mean number two essentially covers any poor behavior on the mentor’s part. The expect you to be an example. Can’t really be an exemplar of player etiquette when your words and actions run counter to the concept by breaking the TOS. The rewards are for mentors that donate their time and fulfill the guidelines. Not just so some random player number X gets a cool shiny mount. You opt in to being mentor so you need to be a mentor. If a person didn’t read the pop up before they clicked accept that is on them.

Edit.
Link to a pic of the mentor pop window.
https://aywren.files.wordpress.com/2...4821.png?w=840