Please stop comparing an MMO with something like a physics exam. One requires a few minutes of gameplay and observation, the other requires likely years of studying.
First time I played BLM, which I level skipped to 60 mind you, I read all of the skill descriptions and understood most of them. Then I hopped in POTD and I noticed that attacking with fire deals more damage and lowers my MP, while attacking with ice deals less damage but immediately restores my MP. This whole thing took about 1 minute to observe and act on it to increase my damage output. The only thing that I didn't understand about BLM was how was i supposed to keep my MP up for damage, the usage is insane. Which was immediately answered by just playing for a minute, fighting ONE enemy and observing the differences between the 2 attack types.
There is absolutely NOTHING to prevent anyone else from doing the same. If I can figure out that quickly, so can you, so can another person, so can everyone else. The only difference is probably that I don't want to be a detriment to my team. For most people this seems to be acceptable.
As for the Upheaval vs Fell Cleave, I have a warrior at 70, don't mind that it says my main is Paladin, it's actually warrior, I never bothered to change it. All you need is a bit of critical thinking to figure out that Upheaval will do more damage if you are at high HP simply because of it's tooltip, it doesn't really take longer than a few minutes to find out why it deals more damage if you just stop and think about it.
The tooltip does give you all the information you need, the problem is that most players don't read it or choose to ignore it. It probably can be explained better, however it doesn't change the fact that the information is in front of you.
The "I'm new so I'm entitled to wiping raids because im learning" is embellishment. What usually gets said is "I'm new", the embellishment is mostly there to point out how unbelievably disgusting and entitled that sounds. Being a max level player and having purchased the game recently doesn't entitle you to wiping raids and wasting everyones time because you are new. State you are new, so people can help you. I meet a lot of sprouts in lvl 70 content and I ask who is new and doesn't know what to do, naturally, nobody says anything. And then we wipe. Again. And again. And again. And again.
This is not acceptable. You being new does not entitle you to wiping a raid repeatedly because you are learning. No, you were OFFERED the chance to learn from someone who knows more than you do, you were ASKED if you are new so people can help you. You decide to stay quiet and wipe the raid. How some people in this community consider this type of behaviour acceptable is far beyond me. If you do this type of stuff in other MMOs you would likely get hit over the face and immediately kicked from the majority of dungeons/raids because people will spread the word that you are a time waster and someone who refuses to learn. In FF14 i've seen this behaviour encouraged way more than I've seen it punished. Which is something that needs to stop.
No one wants a game as hard and complex as EVE, really, no one wants that. It would immediately slaughter the majority of the players. EVE difficulty is taking it way too far with this community. However, SE was gone way too far in the casual side. Normal content shouldn't e balanced around the players who smash their face in the keyboard and hope something good will happen.
Having more difficulty to force players to learn however, would be very helpful. Minimum ilvl requirements on all dungeons would be a start, I've met quite a lot of people with lvl 50 gear on the left and lvl 1 gear on the right show up in a lvl 60+ dungeon and be completely useless because their gear is utterly inadequate. This shouldn't happen in the first place.
Another thing good are punishing mechanics in dungeons. If the boss does a heavy hit in a dungeon on the tank and he does nothing to mitigate it, either outright kill him or give him a heavy debuff to let him know that he is supposed to mitigate that and not just sit there like a plant. Bosses could also use enrage, all of them. So you can't sit there for an hour hitting away at a boss. You either get good and kill it faster, or you give up and don't. There's quite a few dungeon bosses that you can solo, and that's meant to be group content. This is mind boggling. Why can we solo content meant for GROUPS? That defeats it's whole purpose.
For example, the other day I ran Ridorana Lighthouse, it took over 30 minutes to kill Farmfrit. The ONLY reason we didn't fail is because I was playing with a few friends and between the 4 of us along with 2 others from a different alliance we were able to save the raid from the wipe mechanic.
The game needs a lot more difficulty as it currently stands, content should NOT be a faceroll.