Quote Originally Posted by jameseoakes View Post
SE is Square Enix, under UK law it's SE's responsibility to get what you ordered to you and as they hire the courier it is there responsibly to manage them.
Oh, thank you for that. I wonder is the Postal Service in the UK private?

In America most packages are delivered by private courier like UPS or FedEx while general mail is delivered by the US Postal service. In general but there there are exceptions. Businesses, like Amazon, contract with exclusive couriers with requirements such as if the package is not received the private company compensates the company. That's why companies like UPS and Fedex all carry liability insurance. The US Postal Service, does automatic insurance of packages which is factored into the price of the postage with the option of the buyer or seller to buy more insurance depending on the value of the item.

That is why I ask if the Postal Service is Public or Private in the UK. If either there should be some liability insurance involved. The only difficulty is it was signed for, but it may be easy for the OP to argue that is not his signature.

Ultimately, I still think this is out of Enix's hands.