Courier lost my Encyclopedia, SE are stonewalling me on support (UK)

[Hercub]

I'm sorry I'm new this game what does SE stand for? I'm sorry about that, I assume Standard Edition?

Also, this is not a matter for Square Enix to handle. This is between you and the post office. I'm not a lawyer but as soon as Sqaure Enix sent the package that package is no longer their responsibility and is now responsibility of the postal service. So, for example, suppose you buy a watch at a store. On your way back to your car someone mugs you for the watch. You cannot return to the store and ask for another watch.

I'm America but we are also a common law country so our legal system is similar.

[jameseoakes]

I'm sorry I'm new this game what does SE stand for? I'm sorry about that, I assume Standard Edition?

Also, this is not a matter for Square Enix to handle. This is between you and the post office. I'm not a lawyer but as soon as Sqaure Enix sent the package that package is no longer their responsibility and is now responsibility of the postal service. So, for example, suppose you buy a watch at a store. On your way back to your car someone mugs you for the watch. You cannot return to the store and ask for another watch.

I'm America but we are also a common law country so our legal system is similar.

SE is Square Enix, under UK law it's SE's responsibility to get what you ordered to you and as they hire the courier it is there responsibly to manage them.

[Hercub]

SE is Square Enix, under UK law it's SE's responsibility to get what you ordered to you and as they hire the courier it is there responsibly to manage them.

Oh, thank you for that. I wonder is the Postal Service in the UK private?

In America most packages are delivered by private courier like UPS or FedEx while general mail is delivered by the US Postal service. In general but there there are exceptions. Businesses, like Amazon, contract with exclusive couriers with requirements such as if the package is not received the private company compensates the company. That's why companies like UPS and Fedex all carry liability insurance. The US Postal Service, does automatic insurance of packages which is factored into the price of the postage with the option of the buyer or seller to buy more insurance depending on the value of the item.

That is why I ask if the Postal Service is Public or Private in the UK. If either there should be some liability insurance involved. The only difficulty is it was signed for, but it may be easy for the OP to argue that is not his signature.

Ultimately, I still think this is out of Enix's hands.

[jameseoakes]

Oh, thank you for that. I wonder is the Postal Service in the UK private?

In America most packages are delivered by private courier like UPS or FedEx while general mail is delivered by the US Postal service. In general but there there are exceptions. Businesses, like Amazon, contract with exclusive couriers with requirements such as if the package is not received the private company compensates the company. That's why companies like UPS and Fedex all carry liability insurance. The US Postal Service, does automatic insurance of packages which is factored into the price of the postage with the option of the buyer or seller to buy more insurance depending on the value of the item.

That is why I ask if the Postal Service is Public or Private in the UK. If either there should be some liability insurance involved. The only difficulty is it was signed for, but it may be easy for the OP to argue that is not his signature.

Ultimately, I still think this is out of Enix's hands.

The UK post office agency was privatised a few years back, though we've had private couriers for awhile, this issue at face value is SE's problem as they have to get the OPs goods to her. She is not directly involved with the courier as SE has hired them to deliver it on there behalf and if the courier has failed to deliver it as par SE instruction then that is SE's problem but does not change there responsibility to get the OP the goods she has paid for.

[Hercub]

The UK post office agency was privatised a few years back, though we've had private couriers for awhile, this issue at face value is SE's problem as they have to get the OPs goods to her. She is not directly involved with the courier as SE has hired them to deliver it on there behalf and if the courier has failed to deliver it as par SE instruction then that is SE's problem but does not change there responsibility to get the OP the goods she has paid for.

Oh, the problem then is the privatization of the Post Office. I'm sorry if I pry into your countries politics but I lived in England for a period of time while going to school there. This was in 2002 during the time of 9/11 and I returned back in around 2005 for a short holiday to visit friends. From what I remember the UK was not part of the EU. But it seems along with the EU came things like Privatization of Historically public institutions. Before Brexit occurred, I even heard of talk of privatization of the NHS. As an American observer I support Brexit. The Americans I'm among feel the same way and I have to believe there are many of us who feel the same way here.

I never quite understood the controversy over Brexit. The UK like other countries including Scandinavia (never been there, never want to go there) kept their currency and financial institutions. To me, Brexit is just a border and immigration dispute in the sense, the UK wants the right to control it's own Passports. But with Theresa May (who I do not believe was ever voted into office after Cameron stepped down) it seems to take on some odd dimensions. By the way I'm surprised an English woman is named May and Theresa in England, it doesn't seem very Anglican to me. It almost seems like someone calling someone Adolf in Germany especially for an Anglican country. It seems in some way in the last two years our countries conservatives have migrated towards your country.

Sad day for us Americans where there is nothing we can do about or government or the bad economy. Most of us play FF14 because we were professionals who cannot find jobs. The only problem, the unemployment survey does not call our houses. These things are not random. I assume our real unemployment here is about twenty percent with the employment survey only contacting certain people and not others.

This is the kind of talk we have on FF14 online all the time which makes this game revolutionary.

[Iscah]

This is the kind of talk we have on FF14 online all the time which makes this game revolutionary.

You're having this kind of conversation via FFXIV but that doesn't mean the game itself is remarkable for letting you do that. You could be having the same conversation anywhere you can talk with other people, online or not.

It's a good game, but you don't need to overhype it by attributing things to it that don't really have much to do with the game itself.

[AleXwern]

I'm sorry I'm new this game what does SE stand for? I'm sorry about that, I assume Standard Edition?

Also, this is not a matter for Square Enix to handle. This is between you and the post office. I'm not a lawyer but as soon as Sqaure Enix sent the package that package is no longer their responsibility and is now responsibility of the postal service. So, for example, suppose you buy a watch at a store. On your way back to your car someone mugs you for the watch. You cannot return to the store and ask for another watch.

I'm America but we are also a common law country so our legal system is similar.

SE = Square Enix
But yeah, you are right about who's responsibility this is. The responsibility is on the person who is the last one to hold the item, in this case the carrier, and if he damages or loses the item all costs move to that said carrier. EU as whole likes to be super strict about postal stuff. Believe me, I have experience.
So yeah, this is no longer SE's issue but that post company's.