Courier lost my Encyclopedia, SE are stonewalling me on support (UK)

[OMEGAlomania]

You could try to contact your Credit card company and see if they'll pull the charge? Explain the situation...
Not sure what else you can try. I'm not in the UK, so I dont know their policies or rules about lost mail. Usually it falls on the store to eat the lost merchandise and recoup the loss from the courier.

You could also contact your local law enforcement and ask about what steps you can take against the courier for illegally forging your signature...? I dunno...

Sounds like a legit reason to do a charge back to me. I'd contact your card issuer and dispute it.

Thanks for your advice, but this:

If you like your account I would urge you to avoid the chargeback. While communications are a fragmented mess, billing runs straight through and they will not hesitate to lock down your account for it.

is why I was hesitating to avoid the chargeback. And I actually want my book >_<

Is there anyway you can contact the courier company? Also, this sounds like a job for the police.

I did message them, they told me they are trying to get a response from the merchant but there's nothing. I don't know about contacting the police, this seems more like a civil matter than a criminal one :/ I'll try a fresh support ticket using the advice I found here https://www.citizensadvice.org.uk/co...een-delivered/ I guess, if they still don't reply I guess i'll have to try the charge back, which makes me pretty nervous.