So about our network issues here

[Riardon]

It's not about the last week only.
Chaos have problems for months now.
I remember how they ignored the issues of mass d/c's and crazy latency. We kept having the issues for months and there were many reports from around EU about this.
Different countries different ISPs everyone got the same issue yet their response on the forums was "everything works as intended no issues at all".
Can't take them seriously anymore.
The problems happen too frequently and the excuses are the same.
Most of time they deal with it by simply just ignoring it.
Meanwhile they responded very fast when their JP servers had issues.

[Fooldar]

If you are experiencing network issues, it may be helpful to share what ISP you are using and where you are connecting from. Who knows, perhaps we can find a commonality.

I haven't experienced any network issue on my end. If there is indeed a network issue, we do not know if it's within Square-Enix's control.

[EDIT]

Logic would suggest that, if there is something wrong with FFXIV's servers or network, everyone would be affected.

[Kinazu]

If you are experiencing network issues, it may be helpful to share what ISP you are using and where you are connecting from. Who knows, perhaps we can find a commonality.

I haven't experienced any network issue on my end. If there is indeed a network issue, we do not know if it's within Square-Enix's control.

[EDIT]

Logic would suggest that, if there is something wrong with FFXIV's servers or network, everyone would be affected.

I'm fairly certain it's on SE's side. If not then please explain this to me: How come that during a Shatter match, out of the ~72 players 70 disconnected at once, I was the only one left out of all 9 alliances with another teammate of mine. We just captured all the points without any effort and won the game. Wasn't fun but free Marks, I guess?

Then later on in Eureka, at least 100 out of 144 people suddenly all went poof. Must be on our side, right?

It also doesn't explain why there have be multiple reports of Chaos having hiccups in general since 4.1. 4.1, you know the patch ages ago. I'd agree if it would be an one-of-a-kind kind of deal but it certainly isn't. I'm not gonna lie and say the game isn't playable, because it is, however when you feel the server is having a hiccup and your entire static has the exact same issue at the exact same time it surely can't be on our side.

[Alleo]

When one of your servers (Chaos) turns into a joke or meme then maybe something is wrong there. Honestly the laggs and DCs already started somewhere after 4.1 and it has not gotten better. Trying PotD solo is impossible and its annoying to have days with quite the laggs.

Poor hamsters, never getting the threatment they need.

[Sove92]

Logic would suggest that, if there is something wrong with FFXIV's servers or network, everyone would be affected.

This is correct. The failing connections are failing before they even reach the server. SE can't do much more than contact their ISP, who in turn, contact their backbone providers (where the problem lies).

Maybe it is time for SE to accept that there might be something wrong with their current ISP provider.

A reddit post explained it better than I ever could, when the "change ISP" was mentioned.

That's unfortunately not really a thing. A handful of companies operate the majority of the "backbone" of the internet in each geographic region, each controlling and maintaining different parts of the internet. You can't just switch to another one, the best you can do is pressure your own local ISP to open a ticket with the bigger company to get them to investigate a routing issue.

And pressuring their ISP is exactly what they did, as the follow-ups say.

I'm fairly certain it's on SE's side. If not then please explain this to me: How come that during a Shatter match, out of the ~72 players 70 disconnected at once, I was the only one left out of all 9 alliances with another teammate of mine. We just captured all the points without any effort and won the game. Wasn't fun but free Marks, I guess?

How do you explain you remained online. Answer: It's because your connection is not routed through the busted route.

Then later on in Eureka, at least 100 out of 144 people suddenly all went poof. Must be on our side, right?

No, it's somewhere in the middle.

It also doesn't explain why there have be multiple reports of Chaos having hiccups in general since 4.1. 4.1, you know the patch ages ago. I'd agree if it would be an one-of-a-kind kind of deal but it certainly isn't. I'm not gonna lie and say the game isn't playable, because it is, however when you feel the server is having a hiccup and your entire static has the exact same issue at the exact same time it surely can't be on our side.

Those lags are not related to this issue, they affect everyone, this issue only affects those who have their connection routed through Centurylink's Level3 backbone. If your connection runs through Telia's backbone, you don't have this disconnection issue.


Also, this game wasn't the target of the DDoS mentioned in the follow-ups, but collateral damage as a result of its backbone route being overloaded by it. The same thing happened in NA during early weeks of Deltascape. If an attack of that size was directed at this game, then the issue would affect everyone and it would also be really difficult to mitigate, given its ability to overload a backbone route. Here's the sad part, these kind of attacks that bring backbones to their knees are only going to get worse (please secure your devices, especially the IoT devices, so you don't become a part of the problem).

[Neophyte]

I'm fairly certain it's on SE's side. If not then please explain this to me: How come that during a Shatter match, out of the ~72 players 70 disconnected at once, I was the only one left out of all 9 alliances with another teammate of mine.

Please explain to me why I wasn't affected by a single one of those 'server crashes'.
Why was I unaffected and even could log out and back in (duty instance still up and working), while others just couldn't connect to the datacenter anymore?

And on both occassions it were the same people who got kicked and the same people who stayed online.

Do I just have the option 'don't kick on server crashes' ckecked in their database?

[Ceridwenae]

Chaos has borked again. Please feed the hamsters, Squeenix. <3

[NameGoesHere]

The European hamsters are unionized and not as accepting of terrible working conditions.

[Wijnand]

This is correct. The failing connections are failing before they even reach the server. SE can't do much more than contact their ISP, who in turn, contact their backbone providers (where the problem lies).


A reddit post explained it better than I ever could, when the "change ISP" was mentioned.
And pressuring their ISP is exactly what they did, as the follow-ups say.


How do you explain you remained online. Answer: It's because your connection is not routed through the busted route.

No, it's somewhere in the middle.

Those lags are not related to this issue, they affect everyone, this issue only affects those who have their connection routed through Centurylink's Level3 backbone. If your connection runs through Telia's backbone, you don't have this disconnection issue.


Also, this game wasn't the target of the DDoS mentioned in the follow-ups, but collateral damage as a result of its backbone route being overloaded by it. The same thing happened in NA during early weeks of Deltascape. If an attack of that size was directed at this game, then the issue would affect everyone and it would also be really difficult to mitigate, given its ability to overload a backbone route. Here's the sad part, these kind of attacks that bring backbones to their knees are only going to get worse (please secure your devices, especially the IoT devices, so you don't become a part of the problem).

It is true that the larger ISP has to look into it. However FFXIV isn't the only server that sits in a datacenter. The FFXIV servers in California are placed at an datacenter that I consider dubious. In the end you pay for certain guarantees. I wasn't opting to change the ISP I was opting to change the datacenter or to research what on earth is going on with the different nodes and to see if the larger Internet backbone is at fault. I still do not understand why they didn't put the EU server in the Netherlands …

WE just had another server outage. Unless someone is really mad over losing their toon(s) we are basically stuck with waiting to see what is going to happen.

[SoleilAlphi]

chaos datacenter still borked? as of writing this I can't connect to any EU server