So about our network issues here

[Sove92]

Logic would suggest that, if there is something wrong with FFXIV's servers or network, everyone would be affected.

This is correct. The failing connections are failing before they even reach the server. SE can't do much more than contact their ISP, who in turn, contact their backbone providers (where the problem lies).

Maybe it is time for SE to accept that there might be something wrong with their current ISP provider.

A reddit post explained it better than I ever could, when the "change ISP" was mentioned.

That's unfortunately not really a thing. A handful of companies operate the majority of the "backbone" of the internet in each geographic region, each controlling and maintaining different parts of the internet. You can't just switch to another one, the best you can do is pressure your own local ISP to open a ticket with the bigger company to get them to investigate a routing issue.

And pressuring their ISP is exactly what they did, as the follow-ups say.

I'm fairly certain it's on SE's side. If not then please explain this to me: How come that during a Shatter match, out of the ~72 players 70 disconnected at once, I was the only one left out of all 9 alliances with another teammate of mine. We just captured all the points without any effort and won the game. Wasn't fun but free Marks, I guess?

How do you explain you remained online. Answer: It's because your connection is not routed through the busted route.

Then later on in Eureka, at least 100 out of 144 people suddenly all went poof. Must be on our side, right?

No, it's somewhere in the middle.

It also doesn't explain why there have be multiple reports of Chaos having hiccups in general since 4.1. 4.1, you know the patch ages ago. I'd agree if it would be an one-of-a-kind kind of deal but it certainly isn't. I'm not gonna lie and say the game isn't playable, because it is, however when you feel the server is having a hiccup and your entire static has the exact same issue at the exact same time it surely can't be on our side.

Those lags are not related to this issue, they affect everyone, this issue only affects those who have their connection routed through Centurylink's Level3 backbone. If your connection runs through Telia's backbone, you don't have this disconnection issue.


Also, this game wasn't the target of the DDoS mentioned in the follow-ups, but collateral damage as a result of its backbone route being overloaded by it. The same thing happened in NA during early weeks of Deltascape. If an attack of that size was directed at this game, then the issue would affect everyone and it would also be really difficult to mitigate, given its ability to overload a backbone route. Here's the sad part, these kind of attacks that bring backbones to their knees are only going to get worse (please secure your devices, especially the IoT devices, so you don't become a part of the problem).

[Wijnand]

This is correct. The failing connections are failing before they even reach the server. SE can't do much more than contact their ISP, who in turn, contact their backbone providers (where the problem lies).


A reddit post explained it better than I ever could, when the "change ISP" was mentioned.
And pressuring their ISP is exactly what they did, as the follow-ups say.


How do you explain you remained online. Answer: It's because your connection is not routed through the busted route.

No, it's somewhere in the middle.

Those lags are not related to this issue, they affect everyone, this issue only affects those who have their connection routed through Centurylink's Level3 backbone. If your connection runs through Telia's backbone, you don't have this disconnection issue.


Also, this game wasn't the target of the DDoS mentioned in the follow-ups, but collateral damage as a result of its backbone route being overloaded by it. The same thing happened in NA during early weeks of Deltascape. If an attack of that size was directed at this game, then the issue would affect everyone and it would also be really difficult to mitigate, given its ability to overload a backbone route. Here's the sad part, these kind of attacks that bring backbones to their knees are only going to get worse (please secure your devices, especially the IoT devices, so you don't become a part of the problem).

It is true that the larger ISP has to look into it. However FFXIV isn't the only server that sits in a datacenter. The FFXIV servers in California are placed at an datacenter that I consider dubious. In the end you pay for certain guarantees. I wasn't opting to change the ISP I was opting to change the datacenter or to research what on earth is going on with the different nodes and to see if the larger Internet backbone is at fault. I still do not understand why they didn't put the EU server in the Netherlands …

WE just had another server outage. Unless someone is really mad over losing their toon(s) we are basically stuck with waiting to see what is going to happen.