PSA/ALERT: Houses are getting demolished when they shouldn't. SE needs to see this!

[Rymm]

Greetings everyone,

Apologies for the delay in sharing a response regarding this matter.

From our investigations, we have not found cases where housing demolition warning emails were not sent to users who were approaching an estate demolition deadline. To ensure that important notifications such as these are received, we ask you to confirm that your email address is up to date in your Square Enix account settings.

However, if you feel there was an issue regarding your estate being demolished erroneously then it is imperative that you submit a detailed bug report (either via the official forum, (NA) Support Center/(EU) Support Centre, or an in-game GM call) so that the team can do a thorough investigation. We would need information from those affected directly to ensure we gather as much pertinent information as possible.

Thank you for the reply Bayohne, but I worry that you guys missed the point. The thread wasn't about the emails not reaching players when they were supposed to (although admittedly, that did come up as well) but the point of the thread was to discuss the possibility of demo timers not being properly reset when the owner entered the house. Would it be too much to ask for an official word on that, one way or another? Even just to know that it was being looked into would go a long way toward easing some players' anxiety. Thanks.