We need better comunication with the Community team

[Vhailor]

I'm just tired of people overblowing the amount of time required, and telling those of us who enjoy it that our experiences are wrong and that we are white knights for accepting "garbage no content diadem 3.0 trash, etc."

Could we use more communication? Sure, but we used to get quite a bit more, and as the NA/EU communities pounced on every little miss-translation and changed plan, they started communicating less, and only where there was a confirmed change.

You see this a lot in people signatures, especially relating to housing. This community just does not let go of any perceived slights, or as I've seen mentioned somewhat frequently, "slaps in the face from the devs" over things. It's no real wonder they only come to us when things are real bad to offer bits of info, or when things are confirmed to be added in the next patch/hotfix.

You will not get a plan immediately from the devs on Eureka's improvements yet, not likely until we get closer to 4.3, as anything they say now will be picked over until the final day, and then anything that was mentioned that isn't there will be in rage threads blaming the devs for lying to them. It's happened before.

A couple of responses to this.

(1) The community team gets paid to have thick skin. While I'm not condoning abusive language or the like, receiving criticism for a variety of little things is an objectively poor reason to wall off community outreach efforts. Housing is a terrific example; the development team, to this day, literally years after implementing Housing, has not managed to resolve player concerns. Not only has this surely cost SE subscriptions they might otherwise have kept, but they can't even find out how many - because there isn't any feedback process. Is this really the proper approach to take?

(2) We don't need an immediate plan from the developers, but we need to feel heard. Right now, many of us don't. There's absolutely no reason why SE cannot make intentional efforts to build a formalized feedback process so people at least feel like their opinions are being listened to.

Finally, as I said - there is a very fine line between white knighting, and voicing approval of objectively unfinished content. This line becomes especially blurred when you're voicing support for content in threads that are predominantly focused on its (objective) shortcomings. You're certainly within your rights to be tired of it, but it's very natural for people to lash out at minority opinions that are voiced for no apparent reason. It's akin to a Red Sox fan rooting against the Yankees in a New York bar. Are you within your rights? Sure. Is everyone going to be pissed at you and give you dirty looks? Yeah, most likely. Same principle applies here, unless posters are exceedingly careful.

No offense but those who like Eureka have pointed out the problems of the zone as much as us that don't like it.

And I very rarely see those types of posts run into problems. There's a massive tonal difference between 'personally, I like Eureka well enough, but I agree that X, Y, and Z are problems and really should have been fixed' and 'I think Eureka is great, if you don't like it don't play it.'

The latter is almost guaranteed to generate anger and irritation.

As an aside: why on earth would I have taken offense? Nothing in my post remotely indicated that I denied this. I actually took pains to identify the difference between saying one likes content while acknowledging its faults, and just saying the content's fine.