I'm sure you're not polling this OP, but good weighed against bad, I'm pretty sure you've had more good runs then bad ones. Humans just tend to notice the faults in anything before acknowledging the good. Do people suck? Yes, its an MMO, you're gonna run into every type of player. Is it ever really as bad as we make it? Case by case, but generally never so bad.

Though keep in mind that I'm not defending awful players, especially not in this current age of technology wherein you can look up anything...with videos. Ultimately I really can't sympathize with someone, if they found out how to install, pay for, and run an MMO, but have no idea how to use a search engine, or happen to be too lazy to do so.