Client loses sound randomly

[drebbe]

LiveKernelEvent 117 and 141 are related to hardware/driver failures. I would look in event viewer (windows key + x then select event viewer in windows 10) and see if you can find any more information. looks like AUDIODG.EXE is still crashing causing FFXIV to mess up. If I had to take a guess its either bad realtek or bad nvidia drivers.


Also in the speakers property (under sound) try clicking disable all enhancements under the enhancements tab.

[Riardon]

LiveKernelEvent 117 and 141 are related to hardware/driver failures. I would look in event viewer (windows key + x then select event viewer in windows 10) and see if you can find any more information. looks like AUDIODG.EXE is still crashing causing FFXIV to mess up. If I had to take a guess its either bad realtek or bad nvidia drivers.


Also in the speakers property (under sound) try clicking disable all enhancements under the enhancements tab.

On the event viewer I see no errors concerning this. Bad drivers I don't know maybe it is maybe not. I tested 4 different audio drivers. 2 from my mobo's micro site. Realtek's generic ones from their website. And 1 from the MS catalog.
Even if the audio drivers crashing why it is only XIV that loses the sound and not my music which is playing in the background? There are no audio hitching, pop ups, cracklings either. Music plays fine when this happens. Videos as well.
For now I'm making a different experiment. I disabled Full Screen optimizations and set the game to run with Windows 7 compatibility. I still didn't rule out that Windows 10 might be the culprit. Time will tell for this.
Most of the times the audio stops without an error message or game crash. Few times I got a game crash with the audio error message I posted earlier.

[Einmimiria]

Thank you fro the update Riardon.

Please let us know if your new idea works.

You have a microphone attached to your PC, correct? Is this plugged in at all times? Have you tried unplugging this and disabling your other default sound device (in your dxdiag labeled 'Realtek HD Audio 2nd output')?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Riardon]

Thank you fro the update Riardon.

Please let us know if your new idea works.

You have a microphone attached to your PC, correct? Is this plugged in at all times? Have you tried unplugging this and disabling your other default sound device (in your dxdiag labeled 'Realtek HD Audio 2nd output')?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Yes the headset is plugged in the front panel all the time. The 2nd device is the front panel. I switch output devices when I play during the night or talk to Skype. Tried with it totally unplugged some weeks ago it did happen again.
Now I'm testing with game launcher and the game set to Windows 7 compatibility and also disabled full screen optimizations. The W10 game mode is also disabled. 2 days now I got to sound issues but it's still early to tell if it helped. *Knocks on wood*

Your issue is audiodg.exe is crashing due to hardware/driver issues. FFXIV sound fails because it can't recover from changes in audio drivers due to not handling xaudio errors correctly. LiveKernelEvent 117 and 141 should be sitting in your event viewer, I'm almost 99% certain of that.

Can you save each of the event logs (Application, Security, Setup, System) (Action -> Save All Events As (Need to do this for each one)) and post the files somewhere?

Can you tell me where to look at it? I mean do I look under Critical, Error and Warning categories? What Event ID and source should I look for?

[drebbe]

Can you tell me where to look at it? I mean do I look under Critical, Error and Warning categories? What Event ID and source should I look for?

The Event ID and source probably won't match up to anything important, the details will be in the big box under the general tab when you click on the event. Its possible it might show up under hardware events under applications and services logs also. Generally Program crashes are Level Error though.

[Riardon]

The Event ID and source probably won't match up to anything important, the details will be in the big box under the general tab when you click on the event. Its possible it might show up under hardware events under applications and services logs also. Generally Program crashes are Level Error though.

Just happened again. All my tests failed to prevent this.
So ultimately it is a Game and Driver issue.
I found the errors on Event Viewer now that happened.
Copied everything and made a tech support ticket to Gigabyte about this now that I have the logs.
Thank you for your help. I was able to find the proper logs because of you.
My hope now is the next Windows 10 build and the next sound drivers.
XIV also needs to do something about this.

Thank you fro the update Riardon.

Please let us know if your new idea works.

Nothing helps. It is a driver and game issue.
I'm mentally exhousted by this issue over the last 3 months.
The driver causes errors but the game is not dealing with sound properly and doesn't recover.
Both are to blame.
That's why I had same issues with my older PC and that's why I have no sound issue in any other game or application that I use.
The devs need to fix this if not now then at the next expansion or something.
It's a huge pain and I can't enjoy the game if this keeps happening.
I will update this thread again if I get a good answer from GB.

[drebbe]

Just happened again. All my tests failed to prevent this.
So ultimately it is a Game and Driver issue.
I found the errors on Event Viewer now that happened.
Copied everything and made a tech support ticket to Gigabyte about this now that I have the logs.
Thank you for your help. I was able to find the proper logs because of you.
My hope now is the next Windows 10 build and the next sound drivers.
XIV also needs to do something about this.

Glad I could be of some help and glad you tracked down your driver issue. If you haven't tried yet, downloading directly from realtek's website instead of gigabyte's might fix your problem. A lot of times the vendors add in "enhancements" on top of the driver that might not be very stable.

Nothing helps. It is a driver and game issue.
I'm mentally exhousted by this issue over the last 3 months.
The driver causes errors but the game is not dealing with sound properly and doesn't recover.
Both are to blame.
That's why I had same issues with my older PC and that's why I have no sound issue in any other game or application that I use.
The devs need to fix this if not now then at the next expansion or something.
It's a huge pain and I can't enjoy the game if this keeps happening.
I will update this thread again if I get a good answer from GB.

I think a lot of people are getting to this point with the game, communication between players and SE is terrible.

[drebbe]

On the event viewer I see no errors concerning this. Bad drivers I don't know maybe it is maybe not. I tested 4 different audio drivers. 2 from my mobo's micro site. Realtek's generic ones from their website. And 1 from the MS catalog.
Even if the audio drivers crashing why it is only XIV that loses the sound and not my music which is playing in the background? There are no audio hitching, pop ups, cracklings either. Music plays fine when this happens. Videos as well.
For now I'm making a different experiment. I disabled Full Screen optimizations and set the game to run with Windows 7 compatibility. I still didn't rule out that Windows 10 might be the culprit. Time will tell for this.
Most of the times the audio stops without an error message or game crash. Few times I got a game crash with the audio error message I posted earlier.

Your issue is audiodg.exe is crashing due to hardware/driver issues. FFXIV sound fails because it can't recover from changes in audio drivers due to not handling xaudio errors correctly. LiveKernelEvent 117 and 141 should be sitting in your event viewer, I'm almost 99% certain of that.

Can you save each of the event logs (Application, Security, Setup, System) (Action -> Save All Events As (Need to do this for each one)) and post the files somewhere?