Client loses sound randomly

[Einmimiria]

Thank you fro the update Riardon.

Please let us know if your new idea works.

You have a microphone attached to your PC, correct? Is this plugged in at all times? Have you tried unplugging this and disabling your other default sound device (in your dxdiag labeled 'Realtek HD Audio 2nd output')?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Riardon]

Thank you fro the update Riardon.

Please let us know if your new idea works.

You have a microphone attached to your PC, correct? Is this plugged in at all times? Have you tried unplugging this and disabling your other default sound device (in your dxdiag labeled 'Realtek HD Audio 2nd output')?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Yes the headset is plugged in the front panel all the time. The 2nd device is the front panel. I switch output devices when I play during the night or talk to Skype. Tried with it totally unplugged some weeks ago it did happen again.
Now I'm testing with game launcher and the game set to Windows 7 compatibility and also disabled full screen optimizations. The W10 game mode is also disabled. 2 days now I got to sound issues but it's still early to tell if it helped. *Knocks on wood*

Your issue is audiodg.exe is crashing due to hardware/driver issues. FFXIV sound fails because it can't recover from changes in audio drivers due to not handling xaudio errors correctly. LiveKernelEvent 117 and 141 should be sitting in your event viewer, I'm almost 99% certain of that.

Can you save each of the event logs (Application, Security, Setup, System) (Action -> Save All Events As (Need to do this for each one)) and post the files somewhere?

Can you tell me where to look at it? I mean do I look under Critical, Error and Warning categories? What Event ID and source should I look for?

[drebbe]

On the event viewer I see no errors concerning this. Bad drivers I don't know maybe it is maybe not. I tested 4 different audio drivers. 2 from my mobo's micro site. Realtek's generic ones from their website. And 1 from the MS catalog.
Even if the audio drivers crashing why it is only XIV that loses the sound and not my music which is playing in the background? There are no audio hitching, pop ups, cracklings either. Music plays fine when this happens. Videos as well.
For now I'm making a different experiment. I disabled Full Screen optimizations and set the game to run with Windows 7 compatibility. I still didn't rule out that Windows 10 might be the culprit. Time will tell for this.
Most of the times the audio stops without an error message or game crash. Few times I got a game crash with the audio error message I posted earlier.

Your issue is audiodg.exe is crashing due to hardware/driver issues. FFXIV sound fails because it can't recover from changes in audio drivers due to not handling xaudio errors correctly. LiveKernelEvent 117 and 141 should be sitting in your event viewer, I'm almost 99% certain of that.

Can you save each of the event logs (Application, Security, Setup, System) (Action -> Save All Events As (Need to do this for each one)) and post the files somewhere?