Tell you what. We'll stop calling bullshit on their excuses when SE cuts the subscription costs in half. If games far older than FFXIV can make these adjustments, what's stopping SE? It took four years for them to even mention overhauling the archaic glamour system yet WoW accomplished that in 2011, one year following 1.0's release and two years after ARR launched. WoW, comparatively, runs on systems designed thirteen years ago. It's also widely known XIV has a limited budget so SE can fund other projects despite it being their most profitable venture by a mile. So we're not necessarily faulting Yoshida himself, though some of his more recent discussions have been... questionable.
If they are going to charge a competitive price and continuously add stuff to the cash shop, we're well within our right to complain when features keep getting pushed aside. It's especially bad when they advertised Shirogane as a selling point for Stormblood and it became a disaster.