Un-eligable for Falcon Mount due to oversight

[Valkyrie_Lenneth]

we bought the 90 day subs around september 20-25. we still had 10 days left our current sub, then the 90 days kicked on 2 days ago. so yes we did buy them before the date.

recurring subs only count when they activate. so 2 days ago. When you choose to re-up the sub doesn't matter, its when it starts. I've had mine on recurring payments for 180 days for the last 4 years, and i didnt get my mount until the final point, because my sub didnt pay until the end of September.

[Tele-Viper]

Turned on 2 days ago? Meaning you subscribed 2 days ago? If so you missed it:

"From Saturday, July 1, 2017 through Saturday, September 30, 2017 at 11:59 p.m. (PDT)"

You had to have added a 90 day subscription by Sept 30th to qualify

I got ARR demo on the 15th or thereabouts.

I got ARR Starter Edition on the 20th.

I got Stormblood CE on the 28th, and a time card.

After reading about the requirements, I got a second time card and redeemed it on the 29th.

I am, currently, still within my "Free days" period from the ARR purchase.

I have spent mucho dinero on this game, and well within the time constraints.
My friend who recommended me got her gold chocobo feathers and 2-person choocobo. I got my friendship circlet and 90-day veteran rewards. I still have something in the vicinity of 129 days left.

How screwed am I? I met ALL of the requirements.

[BigRed5392]

recurring subs only count when they activate. so 2 days ago. When you choose to re-up the sub doesn't matter, its when it starts. I've had mine on recurring payments for 180 days for the last 4 years, and i didnt get my mount until the final point, because my sub didnt pay until the end of September.

kk that is what i was getting at thank you.

time cards tend to be added right then and there. we went from a basic sub to a 90 day standard. which is what i was getting at if your sub doesn't re up around the deadline you are screwed out of the mount. unless you used a time card and are not in your free month.

[BigRed5392]

I got ARR demo on the 15th or thereabouts.

I got ARR Starter Edition on the 20th.

I got Stormblood CE on the 28th, and a time card.

After reading about the requirements, I got a second time card and redeemed it on the 29th.

I am, currently, still within my "Free days" period from the ARR purchase.

I have spent mucho dinero on this game, and well within the time constraints.
My friend who recommended me got her gold chocobo feathers and 2-person choocobo. I got my friendship circlet and 90-day veteran rewards. I still have something in the vicinity of 129 days left.

How screwed am I? I met ALL of the requirements.

nope you can't be in your free month, it does mention that.

[Tele-Viper]

nope you can't be in your free month, it does mention that.

The initial free play period included with new product registrations, the free login period from the Callback Campaign, and the free play period granted for moving to New/Preferred Worlds do not count toward the 90 day requirement.
The number of days of subscription time added to your account, excluding free play periods, is how eligibility will be determined. This does not mean that 90 days must have elapsed to be eligible. For example, you can still obtain the mount if you purchase a 90-day subscription period on September 30, 2017.

It mentions that free time is not counted and goes on to say that purchasing at least 90 days makes you meet eligibility. Nowhere on the page does it state free time flat out disqualifies you.

This is a MASSIVE oversight.

[BigRed5392]

The initial free play period included with new product registrations, the free login period from the Callback Campaign, and the free play period granted for moving to New/Preferred Worlds do not count toward the 90 day requirement.
The number of days of subscription time added to your account, excluding free play periods, is how eligibility will be determined. This does not mean that 90 days must have elapsed to be eligible. For example, you can still obtain the mount if you purchase a 90-day subscription period on September 30, 2017.

It mentions that free time is not counted and goes on to say that purchasing at least 90 days makes you meet eligibility. Nowhere on the page does it state free time flat out disqualifies you.

then im just as confused lol cuz i bought 90 day sub as well, never got my mount.

[Marveth]

This event is a bit odd.
Not only can you not validate if you are accepted for the mount. But by the time you find out you missed by a few days It's already too late to do something about it.

[Pathios]

I pay monthly and made a new char which received the 15 free days. Since the support here is useless(email I got did not say if I would receive the mount) I just bought a 60 time card.

I got my mount today.

[Tele-Viper]

then im just as confused lol cuz i bought 90 day sub as well, never got my mount.

Precisely. The Site never says anywhere that having free time on your account disqualifies you. Only that those days simply don't count towards your total and you need at least 90 days of PURCHASED time. I met this requirement on the 29th early in the morning (EST). Around dawn. So there was over 14 hours left before the window closed, so to speak.

That said:

ARR: $19.99
SBCE: $59.99
Time Card: $29.99

I spent $139.96 on this game and 6 months of gametime. I've even made a couple of Mog Station purchases. An extra $29.99 specifically because of the way the site worded the eligibility requirements.

I feel like I met the requirements, and according to the page, I DID meet them.
Why am I not eligible?

Edited for typos and math.

[Tele-Viper]

I pay monthly and made a new char which received the 15 free days. Since the support here is useless(email I got did not say if I would receive the mount) I just bought a 60 time card.

I got my mount today.

That makes it hurt even worse. Why are you eligible and me not if you also had free days on your account?

SE kinda screwed up here.