Quote Originally Posted by ElHeggunte View Post
If your sub has never lapsed, your issue is the exact day your payment lands on. You were likely just shy of the first cutoff so you should get it in the second wave that happens in October. I'm in the same boat. I pay for 90 days at a time and my last payment came a few days before the campaign so I won't qualify until my upcoming payment this week meaning I get the mount in October.
I paid my September bill a few days ago. I thought I would have got it when that went through, but nope.
Haven't had any free game time .
It's just weird that everyone else got theirs and I've paid in the exact same way and don't have it. I wish their customer service had actually looked at my account and said "Oh, this is why, just wait X days". But all they did was link me the wording on the page on lodestone. I'd already read that about 10 times before I sent the email.