Where's My Falcon?

[ElHeggunte]

I paid my September bill a few days ago. I thought I would have got it when that went through, but nope.

This is where I thought you were confused. The mounts are sent out in (two) waves, not as you meet the requirements. The people who have it now met the requirements before September's wave. Since you reached the 90 threshold after the first wave you'll get it at the beginning of October.

SE linked you the page because this is exactly what it says.

[Hasrat]

I got one without really expecting it. I only purchased/registered SB a couple weeks prior, but monthly sub has been kept for a couple years now. Doesn't seem entirely clear on how it picks out the requirements. It doesn't seem to explicitly say the 90 days only started counting on July 1. Just seems to say if, by end of August, you have 1) at least 90 days subscribed, and 2) SB registered, you get the mount in the first rollout.

[worldofneil]

It doesn't seem to explicitly say the 90 days only started counting on July 1.

Yes is does. The very first bit of text says:

receive a new mount when you subscribe for 90 days during the campaign!

And then the very next bit describes the campaign start/finish:

Campaign Period

From Saturday, July 1, 2017 through Saturday, September 30, 2017 at 11:59 p.m. (PDT)

[hynaku]

I never got one and august 30th paid for 6 month subscription. My account been going non stop since arr came out. Only free time got was first 30 days of game play from when first started playing and been on malboro whole time. Should got mine in September but didn't. looks like to me they passed over a lot players that should got there's in first phase. Bet it was to much work to fix so they decided to give one's that should got there's to next phase. I will just wait for next phase its not to far away.

[Janise]

Did you try looking in your read mail? Could not understand where mine was and found it in there when I was deleting other email. Know for a fact though that I had not read it - I was looking out for the email!!

[ffchampion]

I paid my September bill a few days ago. I thought I would have got it when that went through, but nope.
Haven't had any free game time.
It's just weird that everyone else got theirs and I've paid in the exact same way and don't have it. I wish their customer service had actually looked at my account and said "Oh, this is why, just wait X days". But all they did was link me the wording on the page on lodestone. I'd already read that about 10 times before I sent the email.

Did you not read the campaign? if you met before September, you got it in September. If you meet it before Septembers end then you get it in October.

Exact wording below

"* If you meet the requirements by the end of August, the mount will be sent to you on or after Tuesday, September 5 via the moogle delivery service.
* If you meet the requirements by the end of September, the mount will be sent to you on or after Thursday, October 5 via the moogle delivery service."

[Dustytome]

I never got one and august 30th paid for 6 month subscription. My account been going non stop since arr came out. Only free time got was first 30 days of game play from when first started playing and been on malboro whole time. Should got mine in September but didn't. looks like to me they passed over a lot players that should got there's in first phase. Bet it was to much work to fix so they decided to give one's that should got there's to next phase.

You may want to contact in-game support and submit a bug report in the bug report forum afterwards if talking to a GM reveals it does appear to be a bug. Someone else had enough time left on their 180 day subscription within the first time period and didn't get it, so I wonder if there's an issue with 180 subscriptions being counted?

[Avatre]

You may want to contact in-game support and submit a bug report in the bug report forum afterwards if talking to a GM reveals it does appear to be a bug. Someone else had enough time left on their 180 day subscription within the first time period and didn't get it, so I wonder if there's an issue with 180 subscriptions being counted?

Not sure how it works out in the end, but I don't renew my 180 sub until end of October/early November, but I got my Falcon in the first batch. It could be dependant on when you renew your sub, even for the 180 day subs.

[Dustytome]

Not sure how it works out in the end, but I don't renew my 180 sub until end of October/early November, but I got my Falcon in the first batch. It could be dependant on when you renew your sub, even for the 180 day subs.

Well it's good to know some people with 180 day subs got it, though still curious what stopped hynaku for getting it.

[Seig345]

I keep double checking the campaign info and correct me if I'm misreading, but I believe it says all characters on the service account will receive it, but for some reason I've only received it on one of 2 characters that both existed for years prior to this event.

Did I miss a caveat on that somewhere?