20 hours (thats assuming a realistic 15 minutes per run with 99 runs needed, so not taking into account that you could get lucky and just get the drop) are an INHUMAN amount of time? Oh boy must you have suffered during the mainquest... thats supposed to take 60-80 hours per expansion after all.
If you dont have the time after the stuff you choose over the mount... to bad? But dont start being this ridiculous in your complains.
20 hours max for a mount. Stretched over however long you want. 10 hours a month for 2 months. 15 minutes a day for three months to get some optional, cosmetic content that isnt required at all to play the game. I cant see anything "inhuman" about that...
And maybe they're not super worried about the people that want to be kept busy (even though I'm pretty sure they are aswell... but it doesnt make for a good statment to say something like "Yeah, we want to make this as grindey as possible, so people stay subbed even though there isnt enough new content to keep them entertained!) - but I'd like to point out again how those mounts with their low droprates and 99 tokens are keeping those primals alive as content for much longer than it would be without them. And thats a good thing because it allows people who are only reaching this content now to still find PF/DF-groups to run it.
If mounts would be as easy to get as you're proposing EX-primals would be a thing for one-two weeks after their release and everyone who didnt catch the train then will have a pretty hard time finding a group - we're already hearing complains like that and requests to make the old EX-primals more attraktive again, so people will re-run them.
Why do you think did they add songs to them after they were outdated? Why did they add new recipes for glamour-items using EX-primal-drops?
They did that so that even people who got the mount would have a reason to go in again.
...and you want to take a pretty good way of keeping that content alive for anyone who might be a bit late(r) to the party away because you feel 20 hours of farming is to much to ask...
Word of advice: Even if people tell you that relics are meant for casuals... never pick up a relic-quest. Its absolutly inhuman. Torture, almost...



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