SE even a word would relieve a lot of stressed players.

[ArgonTheFox]

While I respect the fact SE is being targeted by DDOS'ers constantly since the release of SB and through 4th of July celebrations, I find their silence completely distasteful. Nobody will be angry with them for admitting the fact they're having difficulties fixing these issues. In fact, i'd be happier if they just came out and said they're having issues restoring regular service, so we at least knew we were being listened to. This silence is what I expect from budget free-to-play game developers. This lack of customer support is the last thing I expect from a respected figurehead in the gaming industry, especially one that im paying £8 a month to for access to their game.

[Daioh]

The devs have acknowledged the problem http://forum.square-enix.com/ffxiv/t...=1#post4278228

[Kalitzo]

My friend is having a lot of success with Pingzapper. It is something that everyone with this problem should look into if you're on PC. I don't agree that you should have to use a 3rd party tool to play the game but it might be a bit of relief for players till SE figures out what is going on.

[Kalitzo]

Hello there!

We are aware of the issue that some players from EU have had trouble staying connected to NA servers. We are currently investigating the cause of it.

Apologies for the inconvenience. Please keep us posted about the situation in the meanwhile.

Just incase anyone missed it. At least they are trying to fix it for EU players. This still doesn't address anything about players who are in the NA or Canada that are experiencing this problem.

[wdeschain]

Not sure what your talking about they have made announcements. The D/C were do to server overload and still being worked on. PS4 Users was a Sony issue. I think people just don't read or are ignorant. If people notice every time there is an update is mainly do to returning players wanting to complete content right away it's natural. I feel for those player, I pay a subscription and to be honest really have no problems. ( mainly because of a high tech PC and dedicated gaming internet line. ) There are ways around managing PC background dedication lines to avoid D/C. If people aren't tech savvy perhaps they should try learning or taking the the time to do some homework. It's not the 90's and google answers most questions. ALL of my friends have done their homework and we hardly get any DC unless it's do to congestion. Different servers have been tested and seems that it's just over population like SE has provided the information. If players still feel something is being hidden from them, I would suggest learning about servers and how they work before trowing stones.

Whoosh! ...and over the head it goes, folks!

[wdeschain]

No kidding I play with friends from Japan and Mexico who also don't complain. I understand the issue and know not everyone is tech savvy. There are options that is all.

Friends? Please.

[LurkerREM]

A person does not have to understand how fuel injection on an automobile works to put in the key and drive it. Therefore your view is arrogant and unhelpful. Customers are not responsible for anything but paying their subscription and reasonable/average understanding of gaming, they are not here for an IT course. I am retired programmer and Chemical Engineering technician so I know about infrastructure of Networks, clients etc. An "announcement" in this case is placing official information on the login PS4 page just like the completion of maintenance, accounts suspended for RMT, etc.

[RyuDSwift]

Facebook Page... lets get some attention up in here
I think we should make this a more public affair... since it's rolled over way passed the threshold.

So if you guys want to make some sort of statement, I made a group dedicated for those people who feel like they are being ripped off right about now.

Facebook group here
Name: FFXIV Customer Support FAIL.

Harsh I know but these people are literally stealing our moneys worth and all they can say is: WE CANNOT HELP YOU

So for those who are long time supporters of the game that's fed up, just like the page and I'll see if we can get a response as soon as it gets some traction.

I'll make a thread in the forum as well.

-if you cannot tell by now, I'm quite fed up of this pure daylight robbery.
-I was in it for the long haul but it seems as though the tide has changed.


Thanx in advance for the likes and share people.

[Kalitzo]

A person does not have to understand how fuel injection on an automobile works to put in the key and drive it.

This right here is probably the best statement. No one would buy a car if they had to learn everything about it, no one would buy a video game if they had to learn the infrastructure of a Network or learn how to program an entire game.

[KalinOrthos]

A person does not have to understand how fuel injection on an automobile works to put in the key and drive it.

When the fuel injector works, you don't have to understand the system involved. But if the fuel injector goes bad and your garage has to spend time trying to fix it, you're only making yourself look like an idiot by shouting at the mechanic to "FIX IT NOW" because you don't understand how much work goes into having to take the engine apart to replace the part.