Looking for Input on SQUARE ENIX Software Token App

[Conquistadork]

Not sure about you guys, but I did got my old account locked, I used the app token on that account (been playing since legacy, returned for 2.0 and bought both collectors editions for ARR and HW even) but once they did a big update on the phone iOS, the token did a reset and couldn't get my account back.

I have the emergency key with me but every time I put it in it tells me it's incorrect, so either I saved the emergency key wrong or something else went up, I had to buy a new copy of the game with the 2 expansions again to be able to play SB (still trying to race through MSQ, since I find the MSQ jump a bit expensive) so no SB for me aside for the new jobs.

If anything, I would get the physical token, not the app just to be sure, and if anyone has any help on how to recover my old account it would be appreciated, prob won't go back to it, since I'm having fun with my current FC and like my new server, but that account kinda has some sentimental value that I don't want it to get lost in a limbo.