I guess I just don't get why people need to defend a decades old, multi-billion dollar company when they fail to properly prepare for a day they've known about for months or longer. I can see sticking up for some indy dev working out of his garage when his game glitches out. I can't see cutting SE, Konami, Capcom, Nintendo, EA, MS, Sony, etc any slack when they screw the proverbial pooch.