Aether Data Center Not allowing Me to Connect

[MiliyaLammart]

I've been able to reach the data centers everytime no issues. However, when I start logging in with a character I get disconnected as soon as it's done loading in. This happens on every world I've tried except for Faerie, somehow Faerie is immune to this issue for me.

[Vladrick]

If it was truly our ISP's preventing us from connecting to Squares servers - then why is it letting me play on the European Chaos data center just fine?

Its only when I try to connect to Aether or Primal that gives me the 2002 connection error.

[Rowde]

Update on my alt experiment...

Was able to complete the level one MSQ quest, attune to all the aetheryte around the city (Ul'dah), and then ran all the way to Mor Dhona with my level 1 character (I even died once on the way) to get my black swimsuit.

I then logged out of this char and attempt to reconnect on my main char and it did not work, still go error codes.

At that point I attempted to switch back to the alt I had just created and ran to Mor Dhona... error codes.

[RhaesDaenys]

Are you KIDDING ME? TWELVE HOURS LATER I STILL CANNOT CONNECT?

[LdyZanguya]

My bf is on ps4 im on pc. im still on (though afk) but he couldnt sign on. He too got an error. 12 hours since my last post. Whats going on. Ohey S.E. Can we get a month subscription time free for this seeing as we're not being told much? Kay thanks...

[_stardust_]

I can confirm this method works:

Reppu - Today at 8:11 AM
As a heads up to th ewhole 'Cannot Connect' thing, it's pretty much confirmed to be all us unfortunate US players who route to Canada, through Level3. 8 hours later, decided to use my VPN to bypass Level3, and yeah. I can log in. No ETA On when this mess is getting fixed. So on the plus side; you can use a VPN to get onto XIV if you're being affected by this.

[Aanyka]

I have been trying for 20 minutes to connect to data center. Getting 2002 cant connect to lobby error.

[Cptknottz]

Tried hours ago, came back and still not working. /sigh

[worldofneil]

This seems to happen every few months when Level3 screw up and it's always the people who use ISPs that route via Level3 that have these issues...

How is it the ISP's fault when the hosting companies are so varied and spread across the entire country?

The ISP chooses the routing to the destination. It's them that chooses to route via Level3 etc. Square Enix has no control over how you get to their servers or what route your ISP sent you on to get there.

My question is how will SE make it up to people unable to play? Especially if they are paying for the service.

SE don't have anything to make up for... their servers are up. The people who are unable to play are being routed (by their ISP) through bad network paths.

If it was truly our ISP's preventing us from connecting to Squares servers - then why is it letting me play on the European Chaos data center just fine?

Because those servers are located on a completely different continent. Your route to get to those servers will be completely different.

[AngelMamoru]

Pls fix before Raid Time