This seems to happen every few months when Level3 screw up and it's always the people who use ISPs that route via Level3 that have these issues...

Quote Originally Posted by _stardust_ View Post
How is it the ISP's fault when the hosting companies are so varied and spread across the entire country?
The ISP chooses the routing to the destination. It's them that chooses to route via Level3 etc. Square Enix has no control over how you get to their servers or what route your ISP sent you on to get there.

Quote Originally Posted by MrWolf View Post
My question is how will SE make it up to people unable to play? Especially if they are paying for the service.
SE don't have anything to make up for... their servers are up. The people who are unable to play are being routed (by their ISP) through bad network paths.

Quote Originally Posted by Vladrick View Post
If it was truly our ISP's preventing us from connecting to Squares servers - then why is it letting me play on the European Chaos data center just fine?
Because those servers are located on a completely different continent. Your route to get to those servers will be completely different.