Formal Letter to SE about RMT situation.

[Delmontyb]

I don't understand why we can haven't a "report" option right from the text chat window. It would capture the body of the message, and make that user not be able to send us tells for 24 hours, etc. No black list, etc Then SE could review the message and determine if it was correctly reported. If it wasn't, then perhaps the person who falsely reported could have some type of penalty. Something that would have them click yes, twice before it when to SE with a warning message.

[TaranTatsuuchi]

I don't understand why we can haven't a "report" option right from the text chat window. It would capture the body of the message, and make that user not be able to send us tells for 24 hours, etc. No black list, etc Then SE could review the message and determine if it was correctly reported. If it wasn't, then perhaps the person who falsely reported could have some type of penalty. Something that would have them click yes, twice before it when to SE with a warning message.

Really, they want all this information, message, character name, server, zone, time, date...

All stuff that could be automatically pulled from the server with a right click report spam feature...



Make it easy to report and more people would do it...
Make it a hassle, and less will do it.

[Zabuza]

Really, they want all this information, message, character name, server, zone, time, date...

All stuff that could be automatically pulled from the server with a right click report spam feature...



Make it easy to report and more people would do it...
Make it a hassle, and less will do it.

It shouldn't be that much trouble to implement, I wouldn't think. It's a basic function. That they haven't done so can only lead me to surmise they don't see it as much of an issue. Doesn't seem as though the policy will change anytime soon.

[Solarra]

Really, they want all this information, message, character name, server, zone, time, date...

All stuff that could be automatically pulled from the server with a right click report spam feature...

Make it easy to report and more people would do it...
Make it a hassle, and less will do it.

That's the problem; reporting is such a hassle. You click 'report an RMT trader' and then you even have to type a title for the message! That's before you start filling in all the required fields. When you've done all that, nothing happens for a bit and then you get a message from support flashed across your screen and more prompts to read the reply and close the ticket.
All of that is disruptive of play and completely unnecessary.

I'll be honest, I don't report as often as I did. I'll often let the first /tell pass and only take action if I'm harassed repeatedly.
Please Square, make this easier, R Click and report from chat window at the very least.