Is the Duty Finder working as it should?

[MilesSaintboroguh]

Thanks very much for keeping us up to date on the issue. I hope our queue times will be smooth as glass now.

[Raist]

Crud...and I already tapped out all the weekly crud. Guess I can fart around on some poetic/law runs tonight just to see how it behaves.

[Twilite]

snip

Thanks for providing us with in-depth details on what was happening and what was done to fix it.

[SunDriedRainbow]

Anyone having issues with Void Ark specifically? I've spent probably ten hours in the queue for the last three days. I wasn't able to get my item last week because I didn't get a pop all day Sunday and Monday. I thought, maybe everyone's just not doing it, but now it's Tuesday night and I've been in queue over an hour again.

[Chocolate_Rain]

Anyone having issues with Void Ark specifically? I've spent probably ten hours in the queue for the last three days. I wasn't able to get my item last week because I didn't get a pop all day Sunday and Monday. I thought, maybe everyone's just not doing it, but now it's Tuesday night and I've been in queue over an hour again.

In queue now. Over 100 minutes now, but says less than 5. Most other queue's have been smooth/accurate thepast couple of days except Void Ark. Could be that people simply don't want to do it.

[Vasala]

What role are you queuing Void Ark as with those queue times? I know earlier today on my Ninja alt it was almost instant and yesterday with my friend as double dps the queue was less than 10 min.

[Icehunter]

Greetings,

First, I would like to thank you all for your cooperation this past weekend by queueing solo or as an entirely pre-made party in the Duty Finder, and once again apologize for the inconvenience this may have caused.

The development, operations, and QA teams have conducted their investigation and were able to address the following issues for the Duty Roulette using the Duty Finder:

• An issue when queueing for Duty Roulette with 3 or fewer members would halt the queue under certain conditions.
• An issue where the matching speed would slow down under certain conditions.

The internal fix for above two issues was completed last Friday evening. We were able to verify the system working correctly upon observing the matching patterns of around 100 players. During this time we ran several programs to repeat the matching process and completed the internal verification process. We confirmed that matching was smoothly taking place, therefore we have implemented a hotfix last night.

With this hotfix, the long queue times during peak hours should be relieved and should work according to the new matching system. However, please note that since there are tens of thousands of queues occurring each hour on the live servers, an unforeseen issue may arise on the live data centers. We'll continue monitoring in real time, and if any issues arise, we'll be sure to follow-up with everyone.

Also, please keep in mind that the queue times may be affected by the following factors:

• Time frame
• Role in queue
• Content queued for
• Frequent queueing of players challenge content for the first time (first-timer priority matching)

These factors, however, are a part of regular game play behavior, so please keep this in mind. If you are still experiencing longer than usual queue times after this hotfix, please be sure to leave feedback so we can relay the information over to the dev. team for further investigation. Thank you.

While I appreciate all the work that is done by the dev team... please consider cross region AND language friendslists/duty matching. There is no reason in this day and age as developers we couldn't implement this as an "optional" feature. I do explicitly mean optional. Those interested would understand that there may be increased lag, etc, etc however the pros far outweigh the cons when you take into account that sometimes people in one time zone work odd shifts and thus can't really get parties when they need to.

I've said it before and I'll continue to say it that NCSoft (GuildWars2) and Blizzard are primary examples of how to get this done and done right. I never once had to switch servers to party with friends in GW2. The only limit I had was I couldn't PvP with friends because it was world based.

[Chocolate_Rain]

What role are you queuing Void Ark as with those queue times? I know earlier today on my Ninja alt it was almost instant and yesterday with my friend as double dps the queue was less than 10 min.

Summoner. Went up to about 125 minutes before I gave up. Queued the night before for about 70 minutes before quitting at that point as well.

Trying again. Been in queue for about 38 minutes as I'm typing this (7:19 EST). The worst part is that it says less than 5 minutes.

[Catwho]

I was about 10 minutes solo on bard last for Void Ark as well. Queued approximately 8:30 PM EST.

[Arelei]

And here's how Void Ark looks from healer's side. Yeah, on Sunday.