Greetings,

First, I would like to thank you all for your cooperation this past weekend by queueing solo or as an entirely pre-made party in the Duty Finder, and once again apologize for the inconvenience this may have caused.

The development, operations, and QA teams have conducted their investigation and were able to address the following issues for the Duty Roulette using the Duty Finder:
  • An issue when queueing for Duty Roulette with 3 or fewer members would halt the queue under certain conditions.
  • An issue where the matching speed would slow down under certain conditions.
The internal fix for above two issues was completed last Friday evening. We were able to verify the system working correctly upon observing the matching patterns of around 100 players. During this time we ran several programs to repeat the matching process and completed the internal verification process. We confirmed that matching was smoothly taking place, therefore we have implemented a hotfix last night.

With this hotfix, the long queue times during peak hours should be relieved and should work according to the new matching system. However, please note that since there are tens of thousands of queues occurring each hour on the live servers, an unforeseen issue may arise on the live data centers. We'll continue monitoring in real time, and if any issues arise, we'll be sure to follow-up with everyone.

Also, please keep in mind that the queue times may be affected by the following factors:
  • Time frame
  • Role in queue
  • Content queued for
  • Frequent queueing of players challenge content for the first time (first-timer priority matching)
These factors, however, are a part of regular game play behavior, so please keep this in mind. If you are still experiencing longer than usual queue times after this hotfix, please be sure to leave feedback so we can relay the information over to the dev. team for further investigation. Thank you.