The anti cheat system

[Sliff]

This needs to be addressed by SE.

Just this week, our static member was suddenly banned and disallowed from logging in for 3 days. When he tried to send a ticket, he was given the generic answer that he had probably flouted the t&c and was provided the link which details it. He was also told to send a ticket to the GM in game when he got his acct back who could maybe provide more details. However, he was given the same answer again when he msged the GM, who apparently did not have access to the investigation details. During his suspension, I tried to help send ticket to bring attention to this matter and was told that I can't help another player's account.

I do not fathom this logic. Suspended players should be given the proper avenue to redress their concerns. Not the generic "please refer to t&cs" kind of answer. Also, what is up wtih the communication between the Call Centre, GM and STF?! All 3 are behaving like separate entities and not cohesively as a team to help players. Call centre tells my friend to seek assistance from GM, GM laters tells my friend that he does not have access to STF investigation details. STF...is completely elusive.

What's going on? Maybe such constraints are to safeguard our players' account security but this is also making me very very vulnerable. Please fix this up!

[Ryel]

what is up wtih the communication between the Call Centre, GM and STF?! All 3 are behaving like separate entities and not cohesively as a team to help players

As far as i'm aware thats exactly the case.

The GM services, Special task Force, and SE Customer Support call center are 3 entirely separate entities. Even these forums are run / managed by another party if i recall correctly hence why game GMs or SE support can't do anything about forum bans.