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  1. #1
    Player
    Minaev's Avatar
    Join Date
    Dec 2013
    Posts
    57
    Character
    Mathiu Silverberg
    World
    Tonberry
    Main Class
    Gladiator Lv 80

    The anti cheat system

    Hello, first of all I would like to say that it's great that SE have their own anti cheat system that actually search and flags suspicious activity to filter out cheats, but there might be a need of further improvement on that system.

    Basically what happen to me was, on Friday 25th my account got randomly suspended, I got an email saying that SE have detected a suspicious activity without giving further detail about the issue and just citing the botting/cheating clause from the user agreement, to which I assume that I am accused of botting/cheating and they decide to suspend my account for it. But the problem is, I never use any cheat/bots or whatever thing that is mentioned, everything I do in this game is from normal means, no bots, no cheat, no weird stuff, simply because I really enjoy my time in this game, and the various activity that it offers.

    I make this thread by the suggestion of GM Unurlotho, so that the issue can be brought to light, and hopefully can provide feedback to the Official task Force team.
    Also, there might need to be a way for a person to state their defense and all, because through all this proccess, at first I email the support and got told that I need to wait for the suspension to end then contact the ingame GM for further detail about why I am suspended and all, but even after I contact the ingame GM, turns out to be the GM cant say anything more than "you have been flagged for suspicious activity" and that he cannot say anything anymore since its another department that works on that system, so after all that I still cant provide a defense in any measure and nothing is solved at all.

    to be honest, it is very discouraging that this have to happen after investing thousand of hours into this game. I am actually worried now on spending more time ingame (fear of randomly got suspiciously flagged again). But hopefully with this, the system can be improved further and this kind of thing don't have to happen again.
    (16)
    Last edited by Minaev; 09-29-2015 at 08:04 PM. Reason: character limitation

  2. #2
    Player
    Eye_Gore's Avatar
    Join Date
    Jun 2014
    Posts
    1,628
    Character
    Yolanda Freebush
    World
    Malboro
    Main Class
    Gladiator Lv 80
    Sounds like its working as intended. It is possible someone (or you) tried logging in from a different IP than you normally use and that safe guard is in place to prevent an account from being hacked.
    (3)

  3. #3
    Player
    Minaev's Avatar
    Join Date
    Dec 2013
    Posts
    57
    Character
    Mathiu Silverberg
    World
    Tonberry
    Main Class
    Gladiator Lv 80
    Quote Originally Posted by Eye_Gore View Post
    Sounds like its working as intended. It is possible someone (or you) tried logging in from a different IP than you normally use and that safe guard is in place to prevent an account from being hacked.
    as Sorrydoor said, if I login with different IP (way to go dynamic IP) the system will say that they detect unusual activity, lock my account and ask me to change password and then I can log back in. But this time around, All I get is a quote about botting/cheating from the user agreement and they straight out suspend me.
    (1)

  4. #4
    Player
    Sorrydoor's Avatar
    Join Date
    Jun 2014
    Posts
    28
    Character
    Precia Silentdeath
    World
    Tonberry
    Main Class
    Black Mage Lv 90
    I've encountered that "log in from a different IP" system before and all it triggers is an e-mail directing you to change your password through the SE website, not an outright suspension.
    (15)

  5. #5
    Player
    Hypa's Avatar
    Join Date
    Sep 2015
    Posts
    37
    Character
    Shuri Udaku
    World
    Balmung
    Main Class
    Conjurer Lv 33
    Minaev, I'd first call support and see what's going on. They may be able to resolve the issue. Second, I'd recommend getting a security token or the security app. It'll save you the login headaches.
    (2)

  6. #6
    Player
    Stormfur's Avatar
    Join Date
    May 2014
    Location
    The World of Darkness
    Posts
    2,770
    Character
    Hex Pathcrosser
    World
    Leviathan
    Main Class
    Dragoon Lv 72
    If they start flagging accounts because of spending too much time in game, I'm doomed 0_o
    (6)

  7. #7
    Player
    Moonleg's Avatar
    Join Date
    Sep 2014
    Posts
    499
    Character
    Moonleg Starborn
    World
    Phoenix
    Main Class
    White Mage Lv 90
    The inability to provide a defense immediately really is a problem. It is human nature (if not the nature of all life) to want to defend yourself when wrongfully accused of something, so all SE accomplishes by not putting a "Please give us your version of events here" link in the suspension mail only serves to put their customers in a stressful situation. I don't even care if they actually read it, in this case it's about the feeling of having said SOMETHING to defend yourself.
    (12)

  8. #8
    Player
    Xanikk999's Avatar
    Join Date
    Jun 2015
    Posts
    425
    Character
    Kalorea Redtail
    World
    Diabolos
    Main Class
    Dragoon Lv 90
    Quote Originally Posted by Moonleg View Post
    snip
    I just want to add this goes for any online game really. What I really hate is when you point out specific issues and proceed to dismantle any case they might have and show your are innocent they never give a human reply. Instead they copy and paste text saying something along the lines of "We reviewed this case and came to the conclusion that the proper punishment was used and no action will be taken". I HATE that. I am certain most people hate it also. Computerized responses tell me you don't care and did not read what I said.
    (3)

  9. #9
    Player
    Saccharin's Avatar
    Join Date
    Aug 2013
    Posts
    1,128
    Character
    Blue Kitty
    World
    Moogle
    Main Class
    Conjurer Lv 84
    Quote Originally Posted by Eye_Gore View Post
    Sounds like its working as intended. It is possible someone (or you) tried logging in from a different IP than you normally use and that safe guard is in place to prevent an account from being hacked.
    Never assume that the OP is always lying. These systems do tend to flag innocent people.

    Quote Originally Posted by Moonleg View Post
    The inability to provide a defense immediately really is a problem. It is human nature (if not the nature of all life) to want to defend yourself when wrongfully accused of something, so all SE accomplishes by not putting a "Please give us your version of events here" link in the suspension mail only serves to put their customers in a stressful situation. I don't even care if they actually read it, in this case it's about the feeling of having said SOMETHING to defend yourself.
    I've played quite a few MMOs now and you always get people banned by accident. Recent cases where ArcheAge where the CEO, Scott Hartsman, stated that NO ONE was banned accidentally and guess what happened days later... innocent people were unbanned.

    During Cataclysm I was banned by Blizzard for essentially exploiting. This was a during the notorious looking for raid introduction. Usually you were locked for getting loot after one item per week on the boss, rather like Alex, CT etc. People would get around this by their friends needing and trading it to them.

    So Blizzard looked at their log and banned people who participated. Instead of looking at it more clearly they just looked at the raid and banned that whole raid. Now when I was banned I called them up because I wanted it sorted and was told to make a ticket. I made the ticket and was told my ban would stand, I was not told what I had done. I promptly phoned up but the person couldn't do anything about it but what they could do was look at the GM's notes and they told me why I was banned. So armed with that information I made a new ticket and get the response that yes they know I didn't take part in the exploit but just because I was part of the raid I was guilty by association. Now this raid, my first ever LFR, and I was thrown together with 24 other people - who I also had no contact with - got my account banned with me doing nothing.

    I should have pursued it but just cba at the time. Basically MMO companies can do whatever they want because there's no specific laws in any country to ensure they treat you fairly. You pay for a service and they withdrawn that service without reason or 'due process' and they don't refund you.
    (3)

  10. #10
    Player
    Picori's Avatar
    Join Date
    Feb 2015
    Posts
    83
    Character
    Picori Shadow
    World
    Behemoth
    Main Class
    Goldsmith Lv 50
    I had this issue every time I went to my girls house with my system. Sense different IP address. I had to change password everytime.
    Just get the secerity code app on phone and fixed it. Never had to deal with it again.
    (0)

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