Refunded for Heavensward.

[Moonleg]

Customer buys product.
Customer is unhappy with product.
Customer returns product.
Customer gets refund.

Is ... is this not how the world is supposed to work?

[Shneibel]

What's the big deal? He/She wasn't happy with a purchase and SE agreed to give them a refund.

Why is the community responding by lashing out like someone kicked their puppy?

Customer buys product.
Customer is unhappy with product.
Customer returns product.
Customer gets refund.

Is ... is this not how the world is supposed to work?

it is more about how the person act more than the refund

[ApolloGenX]

it is more about how the person act more than the refund

Aside for a few people trying to be helpful - the comments went negative pretty darn quickly. I'm not sure why anyone cares, except for the fact that is appears SE has a decent return policy. That is a good thing, and good to know, imo.

[Dyvid]

Aside for a few people trying to be helpful - the comments went negative pretty darn quickly. I'm not sure why anyone cares, except for the fact that is appears SE has a decent return policy. That is a good thing, and good to know, imo.

It's basically the "I quit" thread which really has no purpose other than "look at me." OP was upset, asked for refund, got it, end of story. No need to make a thread about it. Feedback would have been better; rewards for doing MSQ should be higher ilevel gear and make it so once you are finished with the MSQ the xp reward would be enough to ding you lv.51.

[Catwho]

Customer buys product.
Customer is unhappy with product.
Customer returns product.
Customer gets refund.

Is ... is this not how the world is supposed to work?

Customer does not read fine print.
Customer throws a tantrum because product does not work as anticipated.
Customer demands refund despite the disclaimers on product.
Customer gets refund because company is tired of dealing with it.

Just because the company issued a refund doesn't mean the customer was right.

[Natashio]

Customer does not read fine print.
Customer throws a tantrum because product does not work as anticipated.
Customer demands refund despite the disclaimers on product.
Customer gets refund because company is tired of dealing with it.

Just because the company issued a refund doesn't mean the customer was right.

And because of those that think this way are the reasons why we have such lousy products...

[Shneibel]

Aside for a few people trying to be helpful - the comments went negative pretty darn quickly. I'm not sure why anyone cares, except for the fact that is appears SE has a decent return policy. That is a good thing, and good to know, imo.

you need to read from page 1 to 5 or 6 nd you will know why ppl are mad

snip

you forgot the : After got refund the customer throw a fist at the company (after got refund, he go to forum and call SE scam)

[Lexia]

Customer buys product.
Customer is unhappy with product.
Customer returns product.
Customer gets refund.

Is ... is this not how the world is supposed to work?

No that not always how it works, I work retail and right on the receipt can even tell the customers for items like ipods/ipads/game console/games (in this case) can only be returned unopened but still find plenty of people that try to return them after using the product and decided they don't want it for what ever reason.

Customer does not read fine print.
Customer throws a tantrum because product does not work as anticipated.
Customer demands refund despite the disclaimers on product.
Customer gets refund because company is tired of dealing with it.

Just because the company issued a refund doesn't mean the customer was right.

Which this then usually happens.

[Ortamus]

Customer does not read fine print.
Customer demands refund despite the disclaimers on product.

Fine Print?

On the Heavensward page on SE site: Requires FINAL FANTASY XIV: A Realm Reborn installed to play. User Registration and Service subscription required to play the Game. Age restrictions and other Terms and Conditions apply. No mention of completing all MSQ

On http://eu.finalfantasyxiv.com/heavensward/ In order to enjoy the benefits of early access to Heavensward content, you need to be playing FINAL FANTASY XIV: A Realm Reborn and have made sufficient progress in the main scenario. As such, early access will not be available to new players who pre-order the FINAL FANTASY XIV Online all-in-one bundle and have yet to begin their adventures. - Still only mentions Early Access, lazy marketing.

I've also checked Amazon and other such sites and none of them tell new buyers of Heavensward that most of the content is heavily gated. What potential new players will see is the flashy new jobs and the ability to fly and make their own Airships (which some of us who've been playing can't do because there're no bloody houses) and this will draw them into buying a bundle, only then to discover that they've got to put weeks and weeks of work into the things that drew them to the game in the first place. Each person who buys it will be drawn to FFXIV for their own reasons, so people really should not be surprised that the story isn't desired by everyone who plays the game.

I have no issue that so much content is gated, that's fine. However, the marketing team of HW have been lazy in making potential new players aware of this information. Just because those of us playing the game knew this, it doesn't mean the entire world would too.

[Moonleg]

and have made sufficient progress in the main scenario.

Those are essentially weasel words. Without doing way more research than buying an expansion for a game you like should require you do NOT find out what 'sufficient' means. The average player would be entirely justified in thinking that 'sufficient' means getting to 50, killing Gaius, and WATCHING THE END CREDITS.