Amazon pre-order code does not include early access

[Verdan]

I didn't remember until now that it was sort of like this with ARR. I think somewhere along the chain the two companies have a hard time communicating.

[Kegoru]

For anyone else struggling with this, I was able to get my code after calling Amazon customer service. I was on hold for a while but once connected they had my code ready. You need to go to https://preorder.na.finalfantasyxiv.com/na to register the code amazon will give you. This will generate another code for you to enter on Mog station. After that you should be good to go and update your client.

[starLivitation]

For anyone else struggling with this, I was able to get my code after calling Amazon customer service. I was on hold for a while but once connected they had my code ready. You need to go to https://preorder.na.finalfantasyxiv.com/na to register the code amazon will give you. This will generate another code for you to enter on Mog station. After that you should be good to go and update your client.

same here, but i had to wait 25m on hold lol

[Sin_Nombre]

I haven't gotten my early access code from Amazon yet either. Haven't gotten an e-mail response either... thought it might be faster than waiting on hold for an hour. I guess we've all learned a very important lesson... order from the Square store next time =\ So much for customer loyalty being worth anything, eh?

[Lucke]

I shot them an e-mail. Hopefully they'll send me a code sometime soon. If it works, I'll let you guys know.

[starLivitation]

ye same here, for many years i was loyal to them, because they treated me well. but now i am not so sure about this.

[Havic282]

This was my experience. Unfortunately, I'm at work and haven't tried logging in yet.


I preordered in April through Amazon.

Wednesday I received my preorder code from Amazon. 18 letters/numbers
I plugged that code in and followed the steps.

I got an additional code from square enix to plug into mog station. 20 letters and numbers

I'm assuming mine will log in fine.

[Sin_Nombre]

Just got my access code. Not sure if its due to my angry emails or just coincidence of timing.

[Lucke]

Ok guys, if you ordered from amazon, shoot them an email and tell them you never received your codes. I did and they sent me mine within the hour. So if you still need codes, try that.

[Toba]

Just received my code. Now to begin the EX1 download.