Amazon pre-order code does not include early access

[AxlTheHunter]

In the end though, it is more a hit on purchasing it from them as a retailer, many people are placing comments as to why at least.

Anyway, the battle continues. I'm really dying because I AM in but promised not to do anything until I fixed this for my Room Mate. It was that or die XD. I should say that I didn't go through amazon myself so I've no answers yet. Will post here if I find out anything.

[Velox]

Yeah, its actually funny to see people are stupid as always, taking it out on the games rating, because amazon messed up. GG.

Well normally they shouldn't, but in a case where Amazon.com is the listed supplier for a product, the product quality itself is a reflection of the company and vice-versa.

[Imoye]

Just cancel your order and order from SE instead. Btw, I thought all pre-orders would include an early access code?

[Velox]

Guess we'll have to wait, Amazon clearly screwed up.

Let us know any details you get out of them. I have to go to work sadly so won't be able to deal with this until Monday (and I'd hate to miss early-acess thanks to an Amazon screw up).

[Dotsusama]

Just cancel your order and order from SE instead. Btw, I thought all pre-orders would include an early access code?

I cannot cancel my order since the code was already registered to my account. Not without a hassle with customer service. Amazon has always been good to me, but if I don't have the code by the time I get off of work, I'm going to do this anyway.

[VTanner]

I cannot cancel my order since the code was already registered to my account. Not without a hassle with customer service. Amazon has always been good to me, but if I don't have the code by the time I get off of work, I'm going to do this anyway.

I wouldn't be too concerned with the early access at this point. It's been up and down more than a pair of Kangaroos in the mating season.

[Dotsusama]

I wouldn't be too concerned with the early access at this point. It's been up and down more than a pair of Kangaroos in the mating season.

Funny thing is that despite being on Excal, I've been online now for about an hour with no problems. So now that I am, I'm kind of irked that I can't do anything. >.>

[Toba]

I'm in the same boat with Amazon. Waiting on Early access code even though I have Heavensward active. Unable to download the big patch, but have the small one.

I did manage to get a $5 discount for my efforts but would much have preferred to be updated right now. Only reason I went with them is because I had funds on my account.

[starLivitation]

just got the code finally..

this is what the e-mail said:


Amazon
Your Account Amazon.com
Message From Customer Service
Hello,

I understand you've had trouble while receiving the Early access code for the game " FINAL FANTASY XIV: Heavensward."

That's definitely not we wanted you to experience and I'm truly sorry for the delay. Thank you for reporting your problem to me, for your convenience I've provided the Early access code in the Email:

--->Your Early Access Code:??????????????????????

[KayoZ]

Yup, saw it coming. Glad I canceled and ordered with greenmangaming. Much better than SE store which didnt really screw up any thing for me when I preordered ARR but GMG was a lot quicker and clear with their preorder codes.

Honestly I blame SE for Amazons screw up. Never had this problem with them before. Both ESO and Wildstar, my most recent Amazon MMO preorders, went smoothly. Same with other SP games.