Terrible Payment System

[Kailea_Nagisa]

Because of the extreme frustration and anxiety this has caused all players involved, I think the official announcement needs to be made by a Square Enix official and not a community representative. We do deserve that much.

Sorry but I don't feel frustration and anxiety over this stupid situation, I looked into click&Buy, raised an eyebrow and closed my account following their instructions, if they don't I have backed up all my emails and the page related to canceling an account and what is done when said account is closed.

I am not angry at SE, nor bothered by this at all, and it is only a small bother to me. Really if people are getting this upset, they need to really see about getting some pills to calm them down because they take things way to seriously.

[SilvertearRen]

Sorry but I don't feel frustration and anxiety over this stupid situation, I looked into click&Buy, raised an eyebrow and closed my account following their instructions, if they don't I have backed up all my emails and the page related to canceling an account and what is done when said account is closed.

I am not angry at SE, nor bothered by this at all, and it is only a small bother to me. Really if people are getting this upset, they need to really see about getting some pills to calm them down because they take things way to seriously.

You are failing to grasp one fundamental truth for some of us: The safety of our financial data is paramount, and when a company has been confirmed to be untrustworthy, it's enough reason for us to avoid the risk entirely - or demand a solution when we have been unnecessarily exposed to that risk.

Some of us place a great deal of value on our financial security, and when that has been violated, we get VERY upset.

[Kailea_Nagisa]

You are failing to grasp one fundamental truth for some of us: The safety of our financial data is paramount, and when a company has been confirmed to be untrustworthy, it's enough reason for us to avoid the risk entirely - or demand a solution when we have been unnecessarily exposed to that risk.

and you dont think I feel the same way about my data?, again go here
http://clickandbuy.com/US/en/sa/help...bereich=surfer
follow the instructions, keep the evidence of it, and that's it. Really people there is no need for all this extra stress you are placing on yourselves.

[SilvertearRen]

and you dont think I feel the same way about my data?, again go here
http://clickandbuy.com/US/en/sa/help...bereich=surfer
follow the instructions, keep the evidence of it, and that's it. Really people there is no need for all this extra stress you are placing on yourselves.

There is no guarantee they will not touch your account after you close it. There have been instances of them surreptitiously reactivating your account.

And also, many have gone through the CnB cancellation process and not been granted their cancellations.. As well as the fact that CnB retains CC information indefinitely and has been known to reactivate accounts and continue billing on them.

Also, this. This is another reason why I cancelled my CC on file with CnB.

Seriously Kailea, did you read the entire thread? There are excerpts of people having been scammed here, there are statements describing the antics of CnB, there is even proof of fraud reports that I linked.

And you still think it's not a big deal?

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[Kailea_Nagisa]

There is no guarantee they will not touch your account after you close it. There have been instances of them surreptitiously reactivating your account.

and that is when you can sue.

[SilvertearRen]

and that is when you can sue.

Sue them where? In U.S. court? They are based in the UK, and their office in the U.S. is but for appearances. They are in the jurisdiction of authorities in London, which isn't saying much - I have very little faith in anything actually happening in the UK.

It is expensive for a foreigner to sue a company in London.

It is this exact reason why ClickandBuy specifically avoids antagonizing U.K. cardholders sometimes, and goes after foreigners, if the reports are anything to go by.

[Chocobits]

and that is when you can sue.

International law makes it very difficult to sue under those circumstances. The blame will keep getting shuffled between the service provider (SE), the payment gateway (CnB), your own bank, and any other entities that even looked at the transaction. I've been told suing SE results in "$100 or you can keep your account, which do you choose?"

[Chocobits]

Sorry but I don't feel frustration and anxiety over this stupid situation, I looked into click&Buy, raised an eyebrow and closed my account following their instructions, if they don't I have backed up all my emails and the page related to canceling an account and what is done when said account is closed.

I am not angry at SE, nor bothered by this at all, and it is only a small bother to me. Really if people are getting this upset, they need to really see about getting some pills to calm them down because they take things way to seriously.

If there were alternatives than I would agree with you. For many, there aren't. The only real alternative to CnB is UltimatePay, which isn't available in many places and isn't viable in any place. Also, CnB is defrauding and scamming many players. I feel it is a big deal. In all my time playing FFXI I personally feel this is the biggest controversy SE has immersed themselves in, and certainly the biggest slap in the face to their customers.

If we had reasonable options this thread would not exist, and the tinfoil hats would be safely folded away in the cupboard collecting dust.

And also, many have gone through the CnB cancellation process and not been granted their cancellations.. As well as the fact that CnB retains CC information indefinitely and has been known to reactivate accounts and continue billing on them.

[Kailea_Nagisa]

If there were alternatives than I would agree with you. For many, there aren't. The only real alternative to CnB is UltimatePay, which isn't available in many places and isn't viable in any place. Also, CnB is defrauding and scamming many players. I feel it is a big deal. In all my time playing FFXI I personally feel this is the biggest controversy SE has immersed themselves in, and certainly the biggest slap in the face to their customers.

If we had reasonable options this thread would not exist, and the tinfoil hats would be safely folded away in the cupboard collecting dust.

I understand that, and for me UltimatePay is not a valid payment method, so I will just wait, if there is not a new payment method before they start charging, then I will play something else until one is added.