Terrible Payment System

[Kailea_Nagisa]

People are way to demanding on things that can not be handled carelessly.

SE says "we are looking into it" and sometimes that is all they can tell you, what if this goes legal? Then they really cant tell you squat. I know that if I was head of PR, I would not say crap unless I knew 100% what I was about to say was going to be true/accurate.

I mean really so many expect these forum admins to know things about internal SE workings, and/ expect them to contact people that do (which they cant)

[SilvertearRen]

People are way to demanding on things that can not be handled carelessly.

SE says "we are looking into it" and sometimes that is all they can tell you, what if this goes legal? Then they really cant tell you squat. I know that if I was head of PR, I would not say crap unless I knew 100% what I was about to say was going to be true/accurate.

At this point when you are losing subscribers in FFXI and are likely facing the potential for an exodus in FFXIV, I don't think you can really handle this issue with kid gloves. Especially on the business side of things. If I were working in Square Enix, I would tell them to drop ClickandBuy like a wet, soiled pair of diapers and find an acceptable alternative within two months, and I would mandate that Paypal be used as a direct payment option.

It's not that hard to set up a Square Enix direct payment account on PayPal.

[Chocobits]

At this point when you are losing subscribers in FFXI and are likely facing the potential for an exodus in FFXIV, I don't think you can really handle this issue with kid gloves. Especially on the business side of things. If I were working in Square Enix, I would tell them to drop ClickandBuy like a wet, soiled pair of diapers and find an acceptable alternative within two months, and I would mandate that Paypal be used as a direct payment option.

It's not that hard to set up a Square Enix direct payment account on PayPal.

Well, that depends. At one point SE had an F rating with the BBB and it may be that PayPal won't do business with them. There are still alternatives though. Look how many options Steam users have.

[SilvertearRen]

Well, that depends. At one point SE had an F rating with the BBB and it may be that PayPal won't do business with them. There are still alternatives though. Look how many options Steam users have.

Square Enix had an F rating.

Do you have any idea why?

I'll tell you.

Customer.

Service.

Or the lack thereof. Everybody that a customer can interact with is basically behind a virtual wall, and are required to go by a strictly-rehearsed checklist. It's impersonal, it's very frustrating, and it's not a very positive experience.

[Kailea_Nagisa]

Square Enix had an F rating.

Do you have any idea why?

I'll tell you.

Customer.

Service.

Or the lack thereof. Everybody that a customer can interact with is basically behind a virtual wall, and are required to go by a strictly-rehearsed checklist. It's impersonal, it's very frustrating, and it's not a very positive experience.

if you look at their current core it is an A+
http://www.la.bbb.org/business-revie...do-CA-13168063

It was an F/E for a good while because right when FFXI came out in the US, alot of people made complaints to the BBB for the stupidest of reasons about the game.

[SilvertearRen]

if you look at their current core it is an A+
http://www.la.bbb.org/business-revie...do-CA-13168063

It was an F/E for a good while because right when FFXI came out in the US, alot of people made complaints to the BBB for the stupidest of reasons about the game.

Well, there's a new complaint now!

At least this time around, it's for a legitimate reason. I'd say Square Enix deserves a grading of "C" right now for the lack of payment options, and the sheer fact that ClickandBuy.com is an extremely toxic asset. I shouldn't forget to add: Poor performance of Final Fantasy 13.

[Chocobits]

Well, there's a new complaint now!

At least this time around, it's for a legitimate reason. I'd say Square Enix deserves a grading of "C" right now for the lack of payment options, and the sheer fact that ClickandBuy.com is an extremely toxic asset.

Well, everyone has had a chance to say their peace tonight (today..?) and we did get somewhat of a mod reply in the other thread. More than a generic "Please refrain from derailing others' threads" they actually did say "We are aware of the many concerns.." relating to CnB. Sad to say I'm happy at least hearing that much; I wasn't honestly sure if they were aware of much at all.

I really believe that come September, or maybe even 4th week August, there will be an official announcement and an update to the situation. So many accounts like mine are in limbo because of this fiasco and (I would think that) it's become enough of a headache for the top brass to step in.

Because of the extreme frustration and anxiety this has caused all players involved, I think the official announcement needs to be made by a Square Enix official and not a community representative. We do deserve that much.

[Kailea_Nagisa]

At this point when you are losing subscribers in FFXI and are likely facing the potential for an exodus in FFXIV, I don't think you can really handle this issue with kid gloves. Especially on the business side of things. If I were working in Square Enix, I would tell them to drop ClickandBuy like a wet, soiled pair of diapers and find an acceptable alternative within two months, and I would mandate that Paypal be used as a direct payment option.

It's not that hard to set up a Square Enix direct payment account on PayPal.

I said if I was working in PR, PR could not make any of those decisions for the company, nor can you make those decisions at the drop of a hat.

[Catapult]

People are way to demanding on things that can not be handled carelessly.

SE says "we are looking into it" and sometimes that is all they can tell you, what if this goes legal? Then they really cant tell you squat. I know that if I was head of PR, I would not say crap unless I knew 100% what I was about to say was going to be true/accurate.

This... is true. However I come from a culture where we value a company representative that sympathies with your situation. My culture also is admittedly lazy and likes to see the magic "fix" button pushed with minimal effort on the consumer's part. When this is not an option, we like to see an at least basic reasoning as to why the magic fix button can't be pushed, one that gives us a slight insight into the internal issues causing the problem.

Because a recognized problem where the person responsible is evidently looking for ways through and around it is far easier to appreciate than one that appears to be ignored or sidelined as unimportant through a lack of acknowledgement of the issue - THAT is what pisses off the Australian consumer ((that, and sucking up to them by telling them how awesome they are without actually addressing their concern - the fallout from those sorts of situations can be extreme and has been known to floor a company's reputation indefinitely)).

[SilvertearRen]

This... is true. However I come from a culture where we value a company representative that sympathies with your situation. My culture also is admittedly lazy and likes to see the magic "fix" button pushed with minimal effort on the consumer's part. When this is not an option, we like to see an at least basic reasoning as to why the magic fix button can't be pushed, one that gives us a slight insight into the internal issues causing the problem.

Because a recognized problem where the person responsible is evidently looking for ways through and around it is far easier to appreciate than one that appears to be ignored or sidelined as unimportant through a lack of acknowledgement of the issue - THAT is what pisses off the Australian consumer ((that, and sucking up to them by telling them how awesome they are without actually addressing their concern - the fallout from those sorts of situations can be extreme and has been known to floor a company's reputation indefinitely)).

Aussies are brutal.

I give mad props to any company representative that can stare down a bear and not get mauled.

</SaxtonHale>