Terrible Payment System

[Chocobits]

At this point when you are losing subscribers in FFXI and are likely facing the potential for an exodus in FFXIV, I don't think you can really handle this issue with kid gloves. Especially on the business side of things. If I were working in Square Enix, I would tell them to drop ClickandBuy like a wet, soiled pair of diapers and find an acceptable alternative within two months, and I would mandate that Paypal be used as a direct payment option.

It's not that hard to set up a Square Enix direct payment account on PayPal.

Well, that depends. At one point SE had an F rating with the BBB and it may be that PayPal won't do business with them. There are still alternatives though. Look how many options Steam users have.

[SilvertearRen]

Well, that depends. At one point SE had an F rating with the BBB and it may be that PayPal won't do business with them. There are still alternatives though. Look how many options Steam users have.

Square Enix had an F rating.

Do you have any idea why?

I'll tell you.

Customer.

Service.

Or the lack thereof. Everybody that a customer can interact with is basically behind a virtual wall, and are required to go by a strictly-rehearsed checklist. It's impersonal, it's very frustrating, and it's not a very positive experience.

[Kailea_Nagisa]

Square Enix had an F rating.

Do you have any idea why?

I'll tell you.

Customer.

Service.

Or the lack thereof. Everybody that a customer can interact with is basically behind a virtual wall, and are required to go by a strictly-rehearsed checklist. It's impersonal, it's very frustrating, and it's not a very positive experience.

if you look at their current core it is an A+
http://www.la.bbb.org/business-revie...do-CA-13168063

It was an F/E for a good while because right when FFXI came out in the US, alot of people made complaints to the BBB for the stupidest of reasons about the game.

[SilvertearRen]

if you look at their current core it is an A+
http://www.la.bbb.org/business-revie...do-CA-13168063

It was an F/E for a good while because right when FFXI came out in the US, alot of people made complaints to the BBB for the stupidest of reasons about the game.

Well, there's a new complaint now!

At least this time around, it's for a legitimate reason. I'd say Square Enix deserves a grading of "C" right now for the lack of payment options, and the sheer fact that ClickandBuy.com is an extremely toxic asset. I shouldn't forget to add: Poor performance of Final Fantasy 13.

[Chocobits]

Well, there's a new complaint now!

At least this time around, it's for a legitimate reason. I'd say Square Enix deserves a grading of "C" right now for the lack of payment options, and the sheer fact that ClickandBuy.com is an extremely toxic asset.

Well, everyone has had a chance to say their peace tonight (today..?) and we did get somewhat of a mod reply in the other thread. More than a generic "Please refrain from derailing others' threads" they actually did say "We are aware of the many concerns.." relating to CnB. Sad to say I'm happy at least hearing that much; I wasn't honestly sure if they were aware of much at all.

I really believe that come September, or maybe even 4th week August, there will be an official announcement and an update to the situation. So many accounts like mine are in limbo because of this fiasco and (I would think that) it's become enough of a headache for the top brass to step in.

Because of the extreme frustration and anxiety this has caused all players involved, I think the official announcement needs to be made by a Square Enix official and not a community representative. We do deserve that much.

[SilvertearRen]

Well, everyone has had a chance to say their peace tonight (today..?) and we did get somewhat of a mod reply in the other thread. More than a generic "Please refrain from derailing others' threads" they actually did say "We are aware of the many concerns.." relating to CnB. Sad to say I'm happy at least hearing that much; I wasn't honestly sure if they were aware of much at all.

I really believe that come September, or maybe even 4th week August, there will be an official announcement and an update to the situation. So many accounts like mine are in limbo because of this fiasco and (I would think that) it's become enough of a headache for the top brass to step in.

Because of the extreme frustration and anxiety this has caused all players involved, I think the official announcement needs to be made by a Square Enix official and not a community representative. We do deserve that much.

I agree. Time to march the Imperial Hot (Yoichi Wada) out in front of the press? Maybe this time, they should put up a poll for what we should have Mr. Wada wear at the press conference.

I nominate that he wear a panda suit while making the announcement.

[Kailea_Nagisa]

Because of the extreme frustration and anxiety this has caused all players involved, I think the official announcement needs to be made by a Square Enix official and not a community representative. We do deserve that much.

Sorry but I don't feel frustration and anxiety over this stupid situation, I looked into click&Buy, raised an eyebrow and closed my account following their instructions, if they don't I have backed up all my emails and the page related to canceling an account and what is done when said account is closed.

I am not angry at SE, nor bothered by this at all, and it is only a small bother to me. Really if people are getting this upset, they need to really see about getting some pills to calm them down because they take things way to seriously.

[SilvertearRen]

Sorry but I don't feel frustration and anxiety over this stupid situation, I looked into click&Buy, raised an eyebrow and closed my account following their instructions, if they don't I have backed up all my emails and the page related to canceling an account and what is done when said account is closed.

I am not angry at SE, nor bothered by this at all, and it is only a small bother to me. Really if people are getting this upset, they need to really see about getting some pills to calm them down because they take things way to seriously.

You are failing to grasp one fundamental truth for some of us: The safety of our financial data is paramount, and when a company has been confirmed to be untrustworthy, it's enough reason for us to avoid the risk entirely - or demand a solution when we have been unnecessarily exposed to that risk.

Some of us place a great deal of value on our financial security, and when that has been violated, we get VERY upset.

[Chocobits]

Sorry but I don't feel frustration and anxiety over this stupid situation, I looked into click&Buy, raised an eyebrow and closed my account following their instructions, if they don't I have backed up all my emails and the page related to canceling an account and what is done when said account is closed.

I am not angry at SE, nor bothered by this at all, and it is only a small bother to me. Really if people are getting this upset, they need to really see about getting some pills to calm them down because they take things way to seriously.

If there were alternatives than I would agree with you. For many, there aren't. The only real alternative to CnB is UltimatePay, which isn't available in many places and isn't viable in any place. Also, CnB is defrauding and scamming many players. I feel it is a big deal. In all my time playing FFXI I personally feel this is the biggest controversy SE has immersed themselves in, and certainly the biggest slap in the face to their customers.

If we had reasonable options this thread would not exist, and the tinfoil hats would be safely folded away in the cupboard collecting dust.

And also, many have gone through the CnB cancellation process and not been granted their cancellations.. As well as the fact that CnB retains CC information indefinitely and has been known to reactivate accounts and continue billing on them.