Thank you for bringing these concerns about our customer service to our attention. I will be making sure that the issue that you raised about your interaction with a GM and the information you were provided is looked into and that an investigation was properly conducted according to our policies. However, due to our privacy policy, we cannot discuss any details about those investigations.

Since there is a discussion about the appropriate use of the vote to kick option ongoing, I will not be closing this thread at this time. However, I will monitor it to ensure it stays on topic, and will close it if it is deemed necessary.

LGM Enkrateia