Please fix the Store

[faris]

Greetings,

Thank you for patience!
We are pleased to announce that the EU Square Enix Store/Boutique will be live again from 13:00 p.m. (GMT)!

/Boutique, please rest assured that we will inform you all as soon as we have an update.

In order to monitor the situation and help to ensure a smoother launch, we will be staggering the release of pre-orders for the different versions of FINAL FANTASY XIV: Heavensward on these stores to the following times:
[INDENT]Tuesday 17th March, 2015 13:00 p.m. (GMT)
Launch of the Square Enix Store/Boutique

YEAH!! NOW I CAN ORDER HITMAN ABSOLUTION!! said no-one ever.

gj on maintaining complete ineffectual practice, SE.

[TheMunimai]

YEAH!! NOW I CAN ORDER HITMAN ABSOLUTION!! said no-one ever.

gj on maintaining complete ineffectual practice, SE.

I don't see why people are getting on their case about this.

The fan base effectively caused the issue by flooding the site on Monday morning at 7am.

They sought to fix the issue and realised that 1) it would probably happen again and 2) if they didn't restart the site at an appropriate time, people would complain they missed their window of opportunity.

They've pushed the Physical versions back to tomorrow morning so that more people have a chance at buying it, and have staggered the releases to try and mitigate the damage this time around.

I wouldn't consider this ineffectual at all.

[Yshnal]

I don't see why people are getting on their case about this.

The fan base effectively caused the issue by flooding the site on Monday morning at 7am.

They sought to fix the issue and realised that 1) it would probably happen again and 2) if they didn't restart the site at an appropriate time, people would complain they missed their window of opportunity.

They've pushed the Physical versions back to tomorrow morning so that more people have a chance at buying it, and have staggered the releases to try and mitigate the damage this time around.

I wouldn't consider this ineffectual at all.

Meanwhile the JP and NA sites didn't have these issues, at least not to this level. And the lack of communication has been astounding.

All that while we're paying more, and way more in the case of the UK. I think that it's understandable that some people are tired, disappointed, and even a bit angry. Specially when some people defend SE as if they were paying them.

[TheMunimai]

Meanwhile the JP and NA sites didn't have these issues, at least not at this level. And the lack of communication has been astounding.

All that while we're paying more, and way more in the case of the UK. I think that it's understandable that some people are tired, disappointed, and even a bit angry. Specially when some people defend SE as if they were paying them.

I accept that people will be disgruntled, especially in regards to the pricing.

But complaining about the store being down is silly in my opinion. It was caused by the players and they were clearly trying their best to get it online.

Due to the EU issues, they bought in additional servers for the NA store to prevent it from happening.

[OctaviusEvergreen]

I accept that people will be disgruntled, especially in regards to the pricing.

But complaining about the store being down is silly in my opinion. It was caused by the players and they were clearly trying their best to get it online.

Due to the EU issues, they bought in additional servers for the NA store to prevent it from happening.

I think most of the frustration is not directed at the store being down. It's about the lack of communication regarding the extended maintenance and pricing.

[AlexValmano]

And anyway about shipping costs... Yoshida said in the live letter that boxed version for all the EU will be shipped FROM the UK, there is also no excuse for that price

[Kuutamo]

And anyway about shipping costs... Yoshida said in the live letter that boxed version for all the EU will be shipped FROM the UK, there is also no excuse for that price

I missed that, but if that's correct then...... yeah no words.

[Riamu]

And anyway about shipping costs... Yoshida said in the live letter that boxed version for all the EU will be shipped FROM the UK, there is also no excuse for that price

In saying that the EU gets it cheaper when its being shipped FROM the UK but the UK pay more being shipped from the homeland... like... whaaaaaaaat lol that's clearly umm wrong right lol

[Marylain]

I accept that people will be disgruntled, especially in regards to the pricing.

But complaining about the store being down is silly in my opinion. It was caused by the players and they were clearly trying their best to get it online.

Not entirely true, actually.
I was online when they opened the store and, yes... the site was very slow the first few minutes, but after a while I were perfectly able to open all the pages within a reasonable amount of time.
The only real problem the store had yesterday was caused by the "Preorder" button that was unable to put your items in the basket to complete the transaction.
That's all.