Please fix the Store

[Yshnal]

These comments make me laugh. Do you know how much tax they pay? The shipping costs they incur? Your answer is most definitely no, because you dont. I would imagine the higher cost is due to the shipping and tax they pay.

If that would be the case, then they would pay way more for other games too. But they don't.

[Drazzan]

These comments make me laugh. Do you know how much tax they pay? The shipping costs they incur? Your answer is most definitely no, because you dont. I would imagine the higher cost is due to the shipping and tax they pay.

Wrong. With our tax added on, we would be expected to pay around £105 from the Euro/Dollar price of the game. If you're then saying we're paying £25 per unit extra for shipping into the U.K. for SE EU to then distribute the copies that's ridiculous. Why should we be paying almost 50% more than any other region just because we have a strong currency? Simple answer, we shouldn't. Imagine the outrage and instant-fix if you were paying $185 for your expansion pack, and we were paying £130, but wait. That would be fair.

Edit: Also to mention that every other item in their Square Enix Store is calculated properly with the exchange rate. We pay the correct amount on all other goods on SE Store, except the Physical FFXIV CE? What does that tell you. They do it because they can get away with it. People who are saying "Vote with your wallets". I'm afraid that's a moot point, unless you're happy in mind that you personally didn't obtain a Physical CE and you have the higher morales. I don't want to pay the £130, but I will pay the £130, I want the Physical CE, and if I don't buy it, someone else will just buy my copy. That's the sad part of it, being a personal 1 man army against this kind of thing won't make a bit of difference, and we can only make our voices and complaints heard.

[Mature]

These comments make me laugh. Do you know how much tax they pay? The shipping costs they incur? Your answer is most definitely no, because you dont. I would imagine the higher cost is due to the shipping and tax they pay.

Beaten. Please educate yourself and do an actual research.

[faris]

Greetings,

Thank you for patience!
We are pleased to announce that the EU Square Enix Store/Boutique will be live again from 13:00 p.m. (GMT)!

/Boutique, please rest assured that we will inform you all as soon as we have an update.

In order to monitor the situation and help to ensure a smoother launch, we will be staggering the release of pre-orders for the different versions of FINAL FANTASY XIV: Heavensward on these stores to the following times:
[INDENT]Tuesday 17th March, 2015 13:00 p.m. (GMT)
Launch of the Square Enix Store/Boutique

YEAH!! NOW I CAN ORDER HITMAN ABSOLUTION!! said no-one ever.

gj on maintaining complete ineffectual practice, SE.

[Jamein]

These comments make me laugh. Do you know how much tax they pay? The shipping costs they incur? Your answer is most definitely no, because you dont. I would imagine the higher cost is due to the shipping and tax they pay.

Please stop, these comments are so misinformed its unreal. SE is NOT keeping the price at £129 for simple taxation/shipping purposes.
If people think SE is using cost orientated pricing on the physical edition then honestly I'm just going to leave you to it and let you dream about SE holding you at night.

[Miitan]

Might be worth using a mail forwarding service like http://mailboxde.com/

Anyone know if the CE will be all be in another language or something if we order from the EU store?

If anyone is wondering, it'd cost about 20 Euros to do it this way, saving you at least 30 euros.

[TheMunimai]

YEAH!! NOW I CAN ORDER HITMAN ABSOLUTION!! said no-one ever.

gj on maintaining complete ineffectual practice, SE.

I don't see why people are getting on their case about this.

The fan base effectively caused the issue by flooding the site on Monday morning at 7am.

They sought to fix the issue and realised that 1) it would probably happen again and 2) if they didn't restart the site at an appropriate time, people would complain they missed their window of opportunity.

They've pushed the Physical versions back to tomorrow morning so that more people have a chance at buying it, and have staggered the releases to try and mitigate the damage this time around.

I wouldn't consider this ineffectual at all.

[Gilthas]

Kind of annoying that we need to wait yet another day to pre-order the boxed versions of the CE, when those are the ones that people really want to pre-order.

[Yshnal]

I don't see why people are getting on their case about this.

The fan base effectively caused the issue by flooding the site on Monday morning at 7am.

They sought to fix the issue and realised that 1) it would probably happen again and 2) if they didn't restart the site at an appropriate time, people would complain they missed their window of opportunity.

They've pushed the Physical versions back to tomorrow morning so that more people have a chance at buying it, and have staggered the releases to try and mitigate the damage this time around.

I wouldn't consider this ineffectual at all.

Meanwhile the JP and NA sites didn't have these issues, at least not to this level. And the lack of communication has been astounding.

All that while we're paying more, and way more in the case of the UK. I think that it's understandable that some people are tired, disappointed, and even a bit angry. Specially when some people defend SE as if they were paying them.

[Themis]

However, this is not the case. Customers in the UK are being charged a significant amount more than every other region for no apparent reason. This is completely bizarre. And to offer no explanation or apology? Unacceptable. This has put a really bad taste in my mouth.

This is why I will not be purchasing the boxed collectors edition. £100 and I would have been fine with it, but an extra £30 I don't think so.

It's a failure on SE's part to their UK customers. All this work to fix when they failed us with the 1.0 version and to then fail us now with this, without any kind of reason or justification, is saddening. But as a responsible consumer I'll simply be passing on it and leaving a complaint or two. I was definitely looking forward to it since it was announced like I'm sure many were.