Please fix the Store

[OctaviusEvergreen]

If Square Enix were to charge every region the equivalent of £129 I would be unhappy but at least somewhat appeased that all customers were treated equally. No explanation would be necessary.

However, this is not the case. Customers in the UK are being charged a significant amount more than every other region for no apparent reason. This is completely bizarre. And to offer no explanation or apology? Unacceptable. This has put a really bad taste in my mouth.

[Themis]

However, this is not the case. Customers in the UK are being charged a significant amount more than every other region for no apparent reason. This is completely bizarre. And to offer no explanation or apology? Unacceptable. This has put a really bad taste in my mouth.

This is why I will not be purchasing the boxed collectors edition. £100 and I would have been fine with it, but an extra £30 I don't think so.

It's a failure on SE's part to their UK customers. All this work to fix when they failed us with the 1.0 version and to then fail us now with this, without any kind of reason or justification, is saddening. But as a responsible consumer I'll simply be passing on it and leaving a complaint or two. I was definitely looking forward to it since it was announced like I'm sure many were.

[BreathlessTao]

The fan base effectively caused the issue by flooding the site on Monday morning at 7am.

That was part of the problem - servers not being able to handle loads and becoming unresponsive/unavailable is quite predictable when it comes to preorders starting. But there was another issue with the store as well, which only surfaced when people actually could get in an preorder, the action itself not being processed by the server, ending up with the basket being empty after clicking on the button.

And the lack of communication has been astounding.

The lack of communication was indeed bad, I understand the situation itself being chaotic, but ~9-10 hours until they started tweeting about it (at least, nobody seemed to be able to pull in anything new from Twitter either until that time), with only two stray dev posts here until then? Come on... yeah, that really was sad.