"Your Code Has Already Been Used"

[fmonkey13]

Is anyone's order showing up under "My Accounts" My SE Store account has no orders listed.
I was however, able to use the big green link in my confirmation email to access the page and get my code that way.

Replacing dashes for spaces worked for me as well!

[Havenchild]

One of the guys in the facebook page suggested replacing the dashes with spaces. It worked for me and i was able to redeem my code

Greetings,

We've confirmed the issue where some NA users' pre-order codes are being shown as already redeemed on the pre-order site. The store team will be sending an email to users that were affected by this that will include a link to a corrected code! We're very sorry for the frustration that this issue has caused and appreciate your understanding as we work to correct it.

Be aware players are redeeming codes using this method now, which is being accepted on the site.

Should extra codes also be sent out, essentially you may be giving free product keys or players who redeem through this method may be locked out of there accounts should the old keys be deactivated.

So an official response about this method needs to be addressed.

[Warlyx]

Once you redeem your Pre-Order Bonus Code (using the links/instructions in your email), it gives you your Early Access Code. You cannot enter this code yet. It states that right on the page. They will notify us later and we can probably enter that code around June 18.

so u need preorder then get a code , write it on a website all of this to receive early access code that u will need to write on a future website...

lol.yo dawg i heard u like codes so i put a code on your code and a website on your website !

SE needs to learn how to manage their mmorpgs , feels like FFXI all over again lol

[Nateh]

Yea the spaces over dashes worked for me as well. :3

[bonedeaf]

Hi there, I received an email confirming my preorder for one Digital and one hard copy of the collector's edition. It did not have a preorder code for them. Is there something I'm not aware of?

[JillyBean]

so u need preorder then get a code , write it on a website all of this to receive early access code that u will need to write on a future website...

lol.yo dawg i heard u like codes so i put a code on your code and a website on your website !

SE needs to learn how to manage their mmorpgs , feels like FFXI all over again lol

Yes, it's code-ception lol

[Krokov]

Once you redeem your Pre-Order Bonus Code (using the links/instructions in your email), it gives you your Early Access Code. You cannot enter this code yet. It states that right on the page. They will notify us later and we can probably enter that code around June 18.

I don't know how it is for the Windows version but the PlayStation 4 version you can also do the pre order code but they don't give you the actual access code yet it just says pending.

[Naraku_Diabolos]

I preordered the game again since the first time i didnt get any email or anything. Got an email straight away and was able to get my code with no issues.
Now the site lets me load my account finally and i have two preorders. one let me get my code the other just doesnt even have a code or anything ;;
i am trying to reach support but nobody answers. I hope i dont get billed twice...

This happened to me just now. I'm calling the Store's support so I can cancel the one preorder.

EDIT:

Just got off the phone with a Square-Enix Store rep, he canceled my second order. Btw, he actually sounded like he was worn out. Poor guy. He said today was a nightmare for the store with so many people calling in with either the same problem or not being able to preorder the expansion. Dev reps, please tell your store reps that they are trying their hardest to get things resolved, and I thank the one guy for helping me. So, just give him a pat on the back and a nice, cold beer for him lol.

[Airget]

Yes, it's code-ception lol

Yea it seems super redundant, why can't that one code just confirm our EA it seems so unnecessary to ask for a secondary code lol

[HeavensSword]

I'm also not seeing a code. Under "download page" I click view, but only have an instructions button. It isn't very helpful either since all it does is open a popup that says: "Shipment Info
Super Saver (5 to 10 days *) ".