"Your Code Has Already Been Used"

[Bayohne]

Do we know the hours of business for the NA store support? I received an email with my receipt of purchase but it didn't include a pre-order code (unless I'm retarded and didn't see it) and I can't reach anyone at the support center, it just keeps ringing and ringing and disconnects me.

Pre-order codes are not sent via the store receipt email. Here is where to find your codes (taken from the instructions on the store pages):

Pre-order codes can be found by visiting your Square Enix Online Store account page. Click “My Account” at the top of this page, then click “Your Orders”. Your 18-digit Pre-order code will be displayed along with a button labeled “Instructions” on how to redeem it.