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  1. #41
    Player
    darkknigh's Avatar
    Join Date
    Mar 2015
    Posts
    8
    Character
    Izlude Hyral
    World
    Hyperion
    Main Class
    Lancer Lv 50
    Quote Originally Posted by Tannlore View Post
    26th in queue waiting. I have a feeling it isn't going to be resolved here and we'll have to wait for a big fix on their end.
    You're probably right :/ Let us know anyways. I'm at work, I can't even attempt to call them for another hour and a half.
    (0)

  2. #42
    Player
    GoochGoblin's Avatar
    Join Date
    Aug 2013
    Location
    Ul'dah
    Posts
    13
    Character
    Gooch Goblin
    World
    Faerie
    Main Class
    Thaumaturge Lv 50
    Ugh... got pc for myself and ps4 for the gf. PC code worked fine.... input ps4 code and got the message that ps4 codes can't be redeemed yet ok np..... tried same code again out of curiosity and wham.... code already used. Had similar issues at 2.0 launch and man it was one hell of an uphill battle with SE support to get it resolved. No way I'm going through with that again.
    (1)

  3. #43
    Player
    Havenchild's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    990
    Character
    Avalen Koma
    World
    Gilgamesh
    Main Class
    Arcanist Lv 100
    Also receiving this with my PC CE version, currently on hold with customer service.
    (0)

  4. #44
    Player
    Rysan's Avatar
    Join Date
    Apr 2014
    Posts
    7
    Character
    Rysan Wulfric
    World
    Hyperion
    Main Class
    Marauder Lv 50
    Customer service at the SE store told me to try again in two hours, which I did, and I am still having the same issue of saying my code has already been used.
    (0)

  5. #45
    Player
    Melchar's Avatar
    Join Date
    Mar 2011
    Location
    Ul'dah
    Posts
    52
    Character
    Melchar Asbrand
    World
    Balmung
    Main Class
    Thaumaturge Lv 60
    Thanks Bayohne, you a rock star! I got a message off to CS and if I don't hear from them I'll give them a call.
    (0)

  6. #46
    Player
    Gunspec's Avatar
    Join Date
    Sep 2013
    Posts
    943
    Character
    Gunspec Daggerforge
    World
    Ultros
    Main Class
    Warrior Lv 80
    Ok, I'm attaching the letter to carrier pigeon now, which department should I address his leg to?
    (1)

  7. #47
    Player
    Risvertasashi's Avatar
    Join Date
    Apr 2014
    Posts
    4,706
    Character
    Makani Risvertasashi
    World
    Ultros
    Main Class
    Conjurer Lv 50
    Quote Originally Posted by Nateh View Post
    Thank God we have 3 months for Square to get this resolved. <_<
    I hate to say it but my internal monologue was pretty much exactly this XD

    Well, I put in a ticket with their email support queue thing. To all others, let us know if you have success with different methods.
    (0)

  8. #48
    Player
    Amaya-Asha's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    211
    Character
    Nahla Tishatar
    World
    Leviathan
    Main Class
    Dancer Lv 100
    Quote Originally Posted by GoochGoblin View Post
    Ugh... got pc for myself and ps4 for the gf. PC code worked fine.... input ps4 code and got the message that ps4 codes can't be redeemed yet ok np..... tried same code again out of curiosity and wham.... code already used. Had similar issues at 2.0 launch and man it was one hell of an uphill battle with SE support to get it resolved. No way I'm going through with that again.
    Ps4 codes will most likely work on Tuesdays since thats when the PSN store updates. I will be waiting a bit (few days) before I enter mine.
    (0)

  9. #49
    Player
    GoochGoblin's Avatar
    Join Date
    Aug 2013
    Location
    Ul'dah
    Posts
    13
    Character
    Gooch Goblin
    World
    Faerie
    Main Class
    Thaumaturge Lv 50
    Quote Originally Posted by Amaya-Asha View Post
    Ps4 codes will most likely work on Tuesdays since thats when the PSN store updates. I will be waiting a bit (few days) before I enter mine.
    Quite possible but same thing happened to me on ps3 during 2.0 launch and I had to get a new code from SE and lost out on early ps3 access. Since I got greedy and attempted mine already.... my money would be on having to try and get a new ps4 code from SE.
    (0)

  10. #50
    Player
    Havenchild's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    990
    Character
    Avalen Koma
    World
    Gilgamesh
    Main Class
    Arcanist Lv 100
    Ok so I got off with customer support and they made a claim for my complaint and sent it to upper level support to get it sorted out. The representative assured me it's a currently known issue so it should hopefully resolved quickly and they would be contacting me back via email asap. Call back in a week to check up if I get no further response.

    Do make sure to at least get in contact with customer support people even if not right away.
    (2)

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